Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
193 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Appliance Master has specialized in providing residential appliance repair services throughout New Jersey and Eastern Pennsylvania since 1983. Our service is provided by the best trained, most professional technicians in the industry. We personally answer all phone calls and e-mails during normal business hours and Saturdays to get your problems resolved quickly.
ApplianceMaster.com (appliancemaster.com) has 193 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
193 approved reviews, newest moderated first
First time I used ApplianceMaster and didn't know what to expect. They showed up on time, professionally reviewed the problem, provided options without pressure, resolved problem with reasonable cost in amazing quick time.
By John B.
My refrigerator stopped working, I usually call Sears but would have to wait 2 full day. I called Appliance Master and they told me that they would be at my home in the afternoon. Love the service.
By Sonia
technicians took the time to make sure range was level and in good working condition after repair was completed. I thought they did a very good job
By Kelley
Freezer did not hold temp. Appliance Master technician came by next day and diagnosed as defroster timer failure. In 3 minutes, removed the two screws then connecting power supply plug. New part work charge = $160+tx. Office declined to identify cost of part vs labor; stated prices are bundled. Purchased new part from Amazon for $35. Used my own 3 minutes. Prior visit charged $210 to replace clothes dryer rollers. Other companies quoted $90. Do not do business with this overpriced company! Two stars for finding the problem and being polite. There are other choices.
By BobNJ
Paid $100 for a technician to come to the house for a door that came off of a microwave. Was at the house for 5 minutes. Was told he had to call the manufacturer to get a replacement price. Week went by no call back. Called office and was told he would call back. 2 more days went by, no call back. Finally calls back the next day and tells me would cost $768 to replace the door. I will purchase a new microwave. That was $100 wasted for nothing. Would never use Appliance Master again.
By James
The service was excellent both times I have used them. Only waited a long weekend for servicing and the serviceman was right on time, calling before he came. I will use them again.
By Betsy
My repairman Rob was very knowledgeable. He detected the problem almost instantly. Within a couple of days my part arrived was installed and working!!
By Jocelyn
Abe was a nice guy. Came three times and never fixed the problem...we ended up getting a new refrigerator. So though he was prompt, he put a seal in badly which caused me to lose food. Oh well
By Kathy
