ApplianceMaster.comReviews of appliancemaster.com

really evething you would hope for. honest thourough and fair

I was expecting the Fisher and Paykel authorized technician to know how to run diagnosis and identify exactly what is wrong with the Washer. The technician didnt even know the different codes to check which part is faulty and what needs to be replaced. Without running any diagnosis he ruled out to pretty much change everything the panel/plate etc.. and quotes $500+ dollars. Later, after doing my own research I ran few diagnostics myself, identified the issue with Hot Water valve, ordered the part online myself, replaced it and the machine is back on working again. I wish i didnt have to pay for guess based diagnosis, I had no way to tell if he was an authorized engineer or some Joe shmoe!

The technician was early a few minutes for my appointment, (That's not something you see every day!) and was polite and professional. As he repaired my dryer, he explained the repair to me. It was an education!

I called ApplianceMaster and they were very easy to schedule an appt with. They also sent me an e-mail reminder with the scheduled time. The technician showed up about 15 minutes early, which was very nice and respectful of my time. Upon assessing the situation, the technician informed of the issue and the cost. I think the whole job took around an hour. My only issue is that ApplianceMaster only quotes the Total Job and does not break it out by labor & parts.

I was impressed with the professionalism on the phone call for the service to be scheduled. I liked having the name of the tech that would be coming into my home. He did a great job and was very friendly offered useful suggestions and was clean. He diagnosed the problem - ordered the part and returned to replace the part. All done quickly and efficiently. Made for a very pleasant experience.

They were thorough and upfront about costs and estimate of when the parts would be in and the young man who did the work was excellent!!!...-very professional and informative.

They fix my refrigerator within 1 hour and the price was very reasonable!

I guess when I called for service I just got lucky (they say timing is everything) and a serviceman happened to be in my area. Within an hour and a half he was at my door. He was nice, well spoken and knowledgeable. He took the time to make sure I understood what was wrong with my washing machine as well as how to prevent the problem in the future. I'm happy to find a service company that I'm so pleased with.