ApplegreenelectricReviews of applegreenelectric.com

Southbound fleet services useless chargers, tried six of them and all failed. Tried contacting via email with no response. App as much use as a chocolate teapot.

Discounts gated behind the worst app Picture the scene. I arrive, late, tired, in need of charging. The charger in the services is an applegreen. My first experience with the company. Signage is poor, I spoke to a lovely person from customer services who told me the tariffs direct and through the app. Cheaper through the app, of course. So I download the app. I create an account. I enter my name, my address, my vehicle registration, type, and colour. (I could not complete registration until I told the app my vehicle's colour). I enter my payment information, through an awkward UI which doesn't support apple's autofill. I re-enter my payment information (through the same awkward UI that still doesn't support apple's autofill), because something timed out with my bank. I now need to verify my phone number with a 6 digit code. No code arrives. I press "resend code". The app says "code sent". No code arrives. I cannot charge my car until my phone number is verified. But no code arrives. I'm tired. I need a wee. I want to get home. So I give up and pay the higher price with my card. I don't know who wins from this interaction, but I certainly will be avoiding applegreen in the future, and awarding a well earned 1 star review. Do better.

Applegreen places a $30 authorization hold on every charging attempt, including failed attempts. While trying to charge my vehicle, the initial connection failed. After unplugging and retrying, I was able to successfully charge. However, the failed first attempt generated one $30 hold, and the successful second attempt generated another $30 hold. One actual charging session resulted in two pending holds totaling $60, which was my entire available balance. At my next stop, also an Applegreen station, I could not charge because those holds had frozen my available funds. I was left stranded two hours from my destination with insufficient range and no access to my own money. I contacted customer service. They would not release the holds, could not authorize a charging session, and told me nothing could be done except escalate the issue. I was also told the funds would not be available for 24 hours. Failed charging attempts should not create unreleased authorization holds that prevent customers from charging at subsequent locations. Stacking authorization holds from failed attempts is a serious system failure for infrastructure people rely on during travel.

Tried to charge at Newport Pagnell South today using the Applegreen charger. Initially I had to set up an account and after providing my ‘life history’ I was flummoxed as I didn’t have a physical card for app details. Haven’t you guys heard of Apple and Google pay!! So I drove away and parked, as only allowed 10 min without charging in an EV bay! I then worked out that they are supposed to accept Electroverse RFID cards and I have one of those which I’ve successfully used a couple of times. No luck it seemed to accept the card but then not process the info. I ended up driving home and using the slow charger at my house. These guys need to simplify the technology, it’s pants!

My daughter, 5yr old grandson, 2yr old granddaughter and I were stuck at a EV charger at South Mimms services that wouldn’t work. They took £45 out of my account and then kept trying to take it again when we had to move to another charger. My daughter then had to pay £45 when we finally found a charger that worked. During all of this, we spoke to 3 customer service persons and were promised a call back from a manager each time! This was between around 6-6.45pm. It’s now quarter past midnight and we’ve had no call back! Absolutely dire service - DO NOT USE THEIR EV CHARGERS!

I charged my car and found that it is impossible to get a receipt. Their phone line cuts you off every time. This has cost me both times and money

Recent issue with charger not working. Shocking customer care. Promised numerous call backs which did not happen. User error blamed with no responsibility taken for faulty terminal. Defrauded by yet another service company. Avoid at all costs unless you want to deal with a non existent customer care department if things go wrong.