Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
765 reviews
AppFolio Property ManagerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 197 reviews with 1 star · Clear filters
If you want to hire an outside company in order to learn the software then this is for you. We had super nice, energetic sales and demo personal, then reality set in when we found there was NO CUSTOMER SERVICE. When we needed an answer for a project it takes days to get someone on the phone. DO NOT USE THIS SOFTWARE. We will be switching to another company as soon as we can.
By Mike
There are so many things wrong with this software. And with any online software you are pretty much stuck because all of your data is in their system and only some things can be exported. This makes it hard to move to another software. Their support response time is very slow when doing a chat. You cannot delete anything. ie I created a new property and didn't do the import at the same time so I had to start over and "hide" the first property. There are multiple steps to pay everything. You can't just record a check. Almost nothing can be edited. I have 30 mortgage payments to record and the principal and interest need to be adjusted after the fact. Once you record as paid you can't make changes. You have to void the transaction and start over. The only highlight is the tenant communication. This seems to work fairly well.
By c
Response from AppFolio Property Manager· Nov 19, 2025
Thank you for taking the time to share this feedback — we truly appreciate you being so candid about your experience. We’re sorry to hear that the software hasn’t met your expectations and that some workflows have felt frustrating or limiting. This isn’t the experience we aim to deliver. Our support team is reaching out directly to learn more about the issues you’re facing and to help walk through solutions. We want to make sure you feel supported and have the tools you need to manage your operations smoothly. Thank you again for your transparency — your feedback helps us continue improving.
The company closed our account prior to the date we selected. The owner of our business passed away earlier this year and we are closing out her business. We selected to not renew the contract and the service should have expired on 11/30/25 as the renewal date was 12/1. They charged us for the full amount of the billing fee for November on 11/5/25 after closing our account on 11/3/25. Their customer service was once great and is now terrible. I have tried calling the person we were working with to get this resolved as well as reaching out via email every day since I noticed the account was closed and have received no response from ConnorHall who, was the agent I was working with, nothing from the support team, and nothing from the billing team. The company that will be taking over the management of the properties in the prior portfolio even tried to set up a new portfolio with Appfolio but even their sales team would not reach out to set it up, so they selected another property management system. Their customer service was second to none when our account was established, now they seem to lack any customer service at all.
By Jonathan C.
Response from AppFolio Property Manager· Nov 7, 2025
Hi Jonathan, Thank you for reaching out, and I’m truly sorry to hear about your experience. I’m glad to see our Billing support team was able to connect with you and that the issue has since been resolved. We appreciate your feedback -- it helps us improve. Please don’t hesitate to reach out if there’s anything else we can do.
This is a terrible business. I work with a property manager who uses this and we have had tons of issues and questions. It is extremely hard to get in contact with a real person to ask real questions. They expect you to chat with their AI chat box. And when you call, the options are very broad and the automated system hangs up on you. If you have questions or issues, do not expect to have an answers within the first 48 hours because THEY DO NOT COMMUNICATE AT ALL. It all run by automated services and AI.
By Wendell D.
The customer service is awful, it is impossible to get help. The chatbot won't let you type anything in, it makes you select from a set of options, and you're stuck if none of the options apply to you. The chatbot will then just tell you to go to the help page. If your issue isn't featured as one of the listed topics on the help page, you're stuck. If you try calling the phone number, an automated message will to you to go to the help page on the website. You're stuck in a loop where can't get any real help from a real person.
By Allyson B.
They are very good at protecting themselves from their gross incompetence which may cost YOU financial lost. Don't ever trust your bank info with them ... read their agreement and you will see! Their 5 star score is also rigged by them!
By Jorge Q.
APP Folio is a great software. BUT when you have an issue there is NO SUPPORT. For 2 months I have been trying to get Auto-Bank Reconciliation working. I cannot get through PLAID. Neither the fully integrated bank or APP Folio can get it to work. I'm frustrated that no one in APP Folio support has been able to help. I just keep getting passed around.....I'm going to have to look for new software.
By Sheila M.
This company has the worst customer service of any software I have ever used. I regret the time I have wasted trying to get this program to function and get a human to speak to me. I absolutely would NEVER NEVER recommend using them. I am actually planning on paying for the contract I signed, unless I can sue and get out of it, and switching to another company.
By Rhonda B.
