AppFolio Property ManagerReviews of appfolio.com

Do Not Use AppFolio My experience with AppFolio’s cancellation process has been an absolute disaster. There is no clear or straightforward way to cancel, and getting proper assistance has been extremely difficult. I was even told that I might need to send a physical letter to complete the cancellation. In 2026, that is unacceptable. A company should make ending a service as simple and transparent as signing up for it. Based on my experience, I cannot recommend AppFolio.

I've been in Property Management and Leasing for 30 years and there is nothing appealing about this app. I find it complicates simple procedures making my job in leasing all these more difficult. On all counts this program fails !!

They keep charging you no matter what

Horrible software. Gives error messages for every form of payment besides credit card which has the highest additional fee.

Our company has a contractual relationship with AppFolio, and we rely on its platform to manage our business and fulfill our obligations to our tenants and property owners. Today, the system has been completely unavailable, preventing us from processing payments, accessing records, responding to maintenance requests, and communicating with our clients. What is most concerning is the complete lack of communication. Despite this major outage, AppFolio has not sent any email or notification advising its customers of the issue. In addition, their customer support phone system appears to be down, making it impossible to obtain assistance or even report the outage. This level of service is unacceptable. As paying customers, we expect AppFolio to provide reliable service and, at a minimum, timely communication during critical system outages. The absence of both system access and customer support has disrupted our operations and negatively affected our tenants, property owners, and our ability to conduct business. After today's experience, I am seriously considering moving our property management business to another software provider. Reliability, communication, and customer support are essential, and unfortunately, AppFolio has fallen short in all three during this outage.

Horrible Customer Service There has been an issue of making payments and although it is continuously allowing me to schedule payments I cannot pay in the moment when I never had issues prior. It is telling me that my account number and routing number is incorrect which is not true. Cannot reach anyone this company is an absolute nightmare when something goes wrong and it needs attention.

Hello, I am writing to formally express my dissatisfaction with Appfolio customer support. Maybe this review will help someone else. This issue deals with handeling of support request. I initially requested assistance on Tuesday, May 26, 2026. After waiting approximately two days, I received a response from Percy V on Thursday requesting that I provide a link containing my bank information. I responded promptly with the requested information, but I did not receive any further communication until Friday, May 29, 2026. Earlier on Friday, Percy asked what time I would be available for a Zoom call. I responded promptly and indicated that I was available after 2:00 p.m. Central Time. Despite providing my availability immediately, I did not receive any follow-up communication. Near the end of my work shift, I sent another message because I still had not heard back. These response times are extremely long and, in my view, unacceptable for an active support case. The delays significantly disrupt workflows, prevent timely issue resolution, and create unnecessary operational challenges. When support requests go days without responses, it becomes difficult to maintain productivity and manage business processes effectively. I am requesting that this matter be escalated and reviewed.

like many here, I would have given this scam "company" 0 stars. I've been trying to cancel with them since a year ago - they keep charging, stealing my money, and finally they offered a "generous" cancellation fee of $1290. Note, they never provided any services to me, despite taking my money.