ApparelReviews of apparel.com

Scammers, send cables instead of advertised products.

SCAM!!!! DO NOT BUY FROM THIS SUPPLIER - ORDERD A NINTENDO SWITCH AND RECIEVED A CABLE!

Poor customer service. Order canceled without notice and refund required multiple follow-ups. Very disappointing experience.

At first, I truly believed that Hongyu Apparel would be able to execute the designer jacket I’ve been developing for my fashion line. I provided them with detailed tech packages, material information, and very clear instructions — including the fact that my garment requires attached gloves, which are a signature part of my brand identity. After they accepted my payment and confirmed they understood the design, they suddenly told me they could not make the gloves that were clearly included in the tech pack. Since my entire line is based on garments with integrated gloves, this was extremely disappointing. I tried to give them the benefit of the doubt, thinking maybe the material choice was too difficult, so we moved forward with a second material. Second attempt: We selected a new fabric, and once again they failed to properly produce the gloves. I reminded them how essential the gloves are to my collection. After some back-and-forth, they told me they would try again with a simpler glove design. They attempted it — and the result was extremely poor-quality and not wearable. It looked nothing like the design I submitted. Third attempt: Despite the ongoing issues, they quoted me another $40, raising the cost to $180 (after already paying $140 twice), bringing my total to $420. Even after paying the additional amount, they still could not execute the gloves. I also asked for the skirt in the back to be more flowing — I sent illustrations and reference images — and they still sent me the same flat, non-flowing skirt as before. Again, they admitted they were unable to make the gloves. This is after multiple payments and after repeatedly promising they could. What makes this even more frustrating is that they kept pushing me toward a bulk order — of a design they couldn’t even produce correctly. My tech pack was detailed. My instructions were clear. I paid for the work. They repeatedly told me they could do it — and repeatedly failed to deliver the core elements of the design. I am extremely dissatisfied with the lack of skill, inconsistency, price changes, and the misleading assurances. ⚠️ I strongly recommend avoiding Hongyu Apparel. They take on projects they cannot complete, produce weak and inaccurate results, and continue to request payment even when they fail to execute the design. Proceed with caution — or better yet, stay away.

Great experiences

Extremely disappointed. Shirts shipped separately multiple days late without any tracking information provided. One of the shirts was obviously damaged before shipping with a hole in the back and string hanging on the shoulder. My fault for not thoroughly checking however wasted a good print on the front before seeing the damage. Then wasted time driving to another local vendor to pay more for the shirt to match the order. Apparel.com wasn’t willing to offer any credit or compensation for the ripped shirt, delayed time or additional print fees or shirt purchased.

It’s 2025 and I have to make a phone call to get an authorization for a return and then write an actual address on the outside of a package. Are you actually kidding me?? SHADY and ridiculous.

Beware of LEVI’s in Mirdiff city Centre. I wanted to return an outfit within 4 days (the return policy on bill says 14 days) with all the tags and original invoice. But they would not refund, at first he said he does not have cash so I asked to return the money to my card, which is how I paid but he said he cannot do that and forced me to take a gift card and was also throwing attitude.