Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCs· Feb 12, 2025

Thank you for taking the time to provide us with this feedback. We're glad to hear you were pleased with our assistance, and very sorry for the delays you faced. As you can imagine, supply chain issues coupled with general shortages on stock during the holidays can make components difficult to procure at times. If you ever have any questions about your new system, please do not hesitate to reach out, and we are always happy to help.

Response from Apex Gaming PCs· Feb 12, 2025

Thank you for taking the time to provide us with this feedback, and thank you for your understanding regarding these delays. We strive to find our customers the best value and fulfilment times on any components for their build that are not already in stock, but as you said, this can be quite challenging during the holidays. We're glad to hear your son is enjoying his new Apex Gaming PC, and please let us know if you ever require assistance for any reason.

Response from Apex Gaming PCs· Feb 5, 2025

Hi Airon, First and foremost, I sincerely apologize for the experience you had with us. At Apex, our top priority is ensuring that every customer has a smooth and satisfying experience, and it’s clear that we fell short in your case. We offer a wide variety of parts—over 800—and while we strive to keep everything in stock, there are times when certain components are in transit or need to be sourced after an order is placed. In most cases, this does not cause delays, as we work quickly to secure the necessary parts. Regarding lead times, we make every effort to be transparent. At the time of your purchase, our stated build time for custom PCs was 12-13 business days. I can see that your PC was prepared for shipment on the 14th business day. However, after you initiated a chargeback with your credit card company, the shipment was halted. I truly regret that your experience led to such frustration. We will review how we communicate lead times and stock availability to ensure customers have the clearest expectations possible. While not every part is immediately in stock at the time of order, we work hard to meet our advertised shipping timeframe. Finally, regarding our 24-hour cancellation window—this policy exists because every PC we build is fully customized. Once production begins, canceling an order results in significant resource loss, as we must dismantle and repurpose components. This is why we encourage customers to finalize decisions within that timeframe. We also share this cancellation window three times before an order is placed to ensure it is well known before placing the order. Again, I apologize for any frustration caused and appreciate your feedback.

Response from Apex Gaming PCs· Feb 5, 2025

Hi Latosha, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!

Response from Apex Gaming PCs· Feb 5, 2025

Hi Jon-Paul, I sincerely apologize for the delays, substitutions, and missing functionality you experienced with your order. That’s not the level of service we strive to provide, and I understand how frustrating it must have been to have to follow up multiple times for updates. We do our best to minimize delays and communicate any necessary changes proactively, but it’s clear that we did not meet expectations in this case. Your feedback is valuable, and we will use it to improve how we handle updates and substitutions in the future. I’m glad to hear that our customer service team was helpful when you called, but I regret that the overall experience was disappointing. If there’s anything we can do to make this right, please reach out—we’d love the opportunity to improve your experience with Apex.

Response from Apex Gaming PCs· Feb 5, 2025

Hi Amanda, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!

Response from Apex Gaming PCs· Feb 5, 2025

Thanks Trevor!

Response from Apex Gaming PCs· Feb 5, 2025

Thanks, Lyndon! Enjoy your new PC.