Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
553 reviews
Apex Gaming PCsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
553 approved reviews, newest moderated first
The team was very quick and efficient with getting my order ready to go. They were helpful, polite, and easy to communicate with. They also went above and beyond to help me get the PC I wanted, without trying to change my mind about anything. Great service!
By Tyler W.
I have heard about your computers from other people. You did a great job.
By Kelly R.
I was a bit disappointed with how things turned out. I have nothing bad to say about the PC itself, I'd say the issue was more with the staff, and their potential knowledge of the tiers and what they offer. I remember being on call with a representative, asking me what the expectations were in terms of game play, and what the PC can handle. They knew I had chosen the lowest tier of PC offered by a sponsorship, and asked me what type of lighting I would like for the inside of the PC, and what color case I would like as well. I mentioned I had wanted a green and black color scheme, and received a PC that had no lighting on the inside, with a white case... Literally nothing I asked for. When it came to asking about monitor recommendations, the representative I spoke to said he would email me a list of things he personally thought would go well with my PC. Also, never received that list. All in all, not too happy with the experience, but still happy I got to support a creator I enjoy. I'd just... would have liked to get that green and black PC I thought i was getting; but got white case with no lights. Even if the lighting isn't offered for the lowest tier, I was expecting it since they asked me about it.
By Riley H.
Response from Apex Gaming PCs· Jul 21, 2025
Thank you for taking the time to provide us with this feedback, and we're very sorry to hear our process fell short. I see that our system engineer did email you his recommendations on May 27th following your meeting, which included the aforementioned monitor details. We never did receive a response to this email. This is typically due to the customer not being interested in the suggested upgrades, and as a result, orders are processed as they were originally placed if our system engineers do not receive a response. Again, we are extremely sorry this resulted in you receiving a system that was not configured to your liking. RGB fans are a fairly simple install, and if you would like to explore this addition to your system, please contact us at [email protected], and we will be more than happy to assist you with their installation via a video call.
Ordered my computer about a month ago and have used it everyday since I got it and I gotta say its doing great! The upgraded graphics card helps me play the games I love to play. It's holding up well like the day I got it which is great!
By Madison F.
I got my computer in perfect working order. I can’t wait to start playing games on it. Thank you Apex, your customer service and updates were great.
By Jason
Very generous and extremely accommodating with their services.
By A B.
wonderful customer service and an absolute beast of a pc
By tanner
Incredibly good customer service for a not primary English speaker. Was keeping up to date several times and any time I had questions they would be prompt to respond.
By John
