Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCs· Sep 17, 2025

Dear Juan, Thank you for taking the time to share your detailed feedback. We appreciate both the positives you mentioned as well as the areas where you felt let down. On Peripherals and Quality We’re sorry to hear that your experience with the peripherals did not meet your expectations. All peripherals we provide are sourced directly from established distributors like AsRock and Royal Kludge and carry their manufacturer warranties, but we recognize that product expectations can vary. Your comments are very helpful, and we’ll review our current sourcing and product descriptions to ensure customers have clear visibility into exactly what they are ordering. On Shipping and Delivery Experience We’re glad to hear that you found the packing of your tower excellent and that the parts arrived secure. At the same time, we fully understand how frustrating it is to wait for deliveries with inaccurate ETAs. Unfortunately, carrier timelines are not something we can directly control, but we can do better at setting expectations—especially around peripherals sometimes shipping separately. We’ll be working to make this clearer during checkout and order updates going forward. Commitment to Improvement Your feedback highlights areas where we can improve both our communication and product presentation. While we’re glad your tower met your expectations, we want your entire experience with Apex—from PC to accessories—to feel worthwhile and reliable. If you’d like, our team would be happy to review your order directly with you and see what options we can provide to help make this right. Please reach out to us at [email protected] so we can assist further. Thank you again for your honesty—it helps us continue improving. —Apex Gaming PCs

Response from Apex Gaming PCs· Sep 17, 2025

Hello Adam, thank you for taking the time to provide us with this feedback. Upon reviewing your order I saw that you had requested to add a rush status on the 24th. This service was paid for and applied to your order on the 25th, which then shipped on the 31st within the advertised "Rush" status window, but I was unable to locate any record of you being given inconsistent delivery estimates by Apex. However this confusion occurred, we're very sorry that happened. If you are referring to an estimate provided to you by the carrier (UPS) please understand that this is something outside of our control, particularly where international shipments are concerned. While most of our orders to the UK are delivered within 5-10 business days, they do have to be processed through customs, and this can sometimes delay delivery by a few days. We hope you are enjoying your new Apex Gaming PC, and please let us know if you ever require any assistance.

Response from Apex Gaming PCs· Sep 11, 2025

We’d like to provide context to address the inaccuracies in this review. Lead Times This order was shipped on time, within 6 weeks of being placed during the peak demand period of Black Friday and Cyber Monday. The additional delay was due to Australian customs clearance, which took roughly 30 days and is outside of Apex’s control. In total, the order took under 60 days to arrive, not 3-4 months late. Power Supply & Voltage At the time of this order, our international builds did not yet ship with automatically switching PSUs. Instead, all international customers—including yourself—received clear email instructions upon purchase reminding them to confirm that the PSU voltage switch was set correctly (110V vs 220–240V) before first powering on. Failure to do so unfortunately results in damage that is classified as user error under our warranty terms. Warranty & Third-Party Repairs Our warranty explicitly states that we do not cover damage resulting from user error, nor can we make repair or refund determinations based on reports from third-party repair shops. Any claims must go through our RMA process to ensure consistency and fairness across all customers. Current Practices Since then, Apex has upgraded all systems to ship with automatically switching PSUs, meaning international customers no longer need to manually adjust voltage. This change was specifically made to prevent scenarios like this from ever occurring again. Order Value & Repair Costs The claim that you are “about 3k short” is inaccurate. The order in question was just over $1,000 USD. Based on our internal assessments, the type of PSU-related repair referenced would cost approximately $60–$70 to resolve—not thousands of dollars as suggested. Customer Service We recognize this was a frustrating experience, but the circumstances fall outside the scope of our warranty. Our team strives to communicate clearly and provide support, but we cannot override established policies when the issue stems from incorrect setup outside our control.

Response from Apex Gaming PCs· Sep 10, 2025

Hi Luis, it looks like your PC is on it's way and is expected to arrive on Sept 12th. I am sorry if you recieved the review email in advance, that was likely an error on our end! Please reach out to us if you have any questions.

Response from Apex Gaming PCs· Sep 10, 2025

Hi Tanya, the order number provided is not an Apex Gaming PCs order number, but we would still love to help. If you have not already, please email [email protected] so we can help get your son's PC up and running as expected.