Anthony & Sylvan PoolsReviews of anthonysylvan.com

Tara R. did our pool school today. She was very knowledgeable and thorough. She explained everything in great detail, and I feel a lot more confident in regards to operating and maintaining the pool equipment.

Tara is absolutely the best. She is the most responsive person I have ever had when it comes managing and servicing a pool.

Texas - We are now going on 8 months with this company, and our pool is still not complete. This has easily been the worst experience we’ve ever had with any contractor. Once they take your money, communication essentially stops. Our salesperson became completely unreachable, and getting any response was nearly impossible. The project manager was rarely onsite and did not properly manage the contractors at all. Major issues throughout the project include: • Wrong tiles installed twice, requiring them to be ripped out and redone • Poor communication about decking, causing multiple return visits • Contractors frequently not showing up, despite being “scheduled” • Repeated delays with no valid explanation (not weather-related) We have been extremely patient, but we constantly had to follow up and push the project manager just to get basic progress. Even then, concerns were brushed off or ignored. We often had to repeat the same issues over and over before anything was addressed. When we escalated concerns to the salesperson, scheduler, project manager, and even the area manager, we were given the same runaround: “it’s scheduled.” We would take time off work to be present -- only for no one to show up. At one point, we even requested in-person meetings to resolve ongoing issues, but weeks would go by with nothing scheduled. Only after repeated reminders would anything happen. We’ve built a pool before, and it took less than 3 months. This experience has been the complete opposite. With summer approaching, it’s incredibly frustrating to say that we likely won’t have a completed pool in time. We’ve even had to postpone our vacation just to try and keep this project moving. We have no confidence that this company will complete the job correctly or stand behind their work. If you’re considering them, pay more and go with someone else -- it will save you time, stress, and disappointment. We are currently consulting with an attorney and exploring our options.

Steven is very respectful, pleasant and does a thorough job servicing our pool. He goes above and beyond.

Steven Rucker was the technician who perform my pool service last week. He was very communicative, provided information I didn't know before and did an amazing job on my pool service. Thank you Steven!

To say the entire project has been a nightmare is a gross understatement. So many things were done improperly and then made even worse instead of being fixed. The general manager himself described my plaster as "horrible" and yet refuses to replace it because he needs to speak with the plaster company. (This has been going on for 2 years.) My sheer descent (focal point of the pool) has never functioned properly and is completely unusable. They recently were "fixing" issues with the coping and ended up removing and replacing all the tile in the spa. The SPA IS NOW COMPLETELY RUINED. The tiles are wavy, the spillway is wavy, and even the wall of the spa is wavy. The deck was ruined right after they installed it (too much acid in an acid wash) and still has not been replaced. I have been extremely patient and allowed them time to fix/replace everything, but they just stall on fixing it or they make it worse. I am now at the point where I will have to hire an attorney and seek a settlement because I don't want them anywhere near my home ever again.

Mission has always been amazing to work with - alway super helpful and very responsive!

A & S installed our pool and does all of our weekly maintenance. Brian T. is my usual tech and I can't say enough good things about him. He's extremely knowledgeable, friendly and always happy to answer questions.