Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
AnswerFirstSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 184 reviews with 5 stars · Clear filters
Our on-boarding process was far better than expected. We are very busy and had limited time to invest, but the Team at Answer First handled the transition professionally and the ongoing service is excellent.
By Charles C.
Response from AnswerFirst· Nov 25, 2024
Hi Charles! We’re so glad the onboarding process went smoothly and that you’re happy with our service. Thank you for your review and for choosing AnswerFirst!
We are a growing short-term rental business, we are using AnswerFirst to help fill in the overnight hours. To date our experience and guest experience has been 5-stars
By MVR Vacation Rentals, I.
Response from AnswerFirst· Nov 15, 2024
Thanks for your review! We're so glad to hear both you and your guests have had 5-star experiences, and we look forward to continuing to serve you!
This was our first answering service for attendance. It has worked out very well for our facility. Stephanie was super helpful through everything. Answered all of my crazy questions very timely. Made starting up a new system very smoothly.
By Valerie H.
Response from AnswerFirst· Nov 12, 2024
Thanks for your review, Valerie! We're so glad everything is working well and that Stephanie could answer all your questions along the way. We appreciate you choosing AnswerFirst!
Our tax and bookkeeping firm was in need of an answering service pretty quickly due to a member of our team reducing hours. Answer First was exactly what we needed. The transition was smooth and it was like we never skipped a beat.
By Hawk Tax S.
Response from AnswerFirst· Nov 12, 2024
We're so happy to hear your transition to our answering services went smoothly, and we look forward to continuing to serve you! Thanks for choosing AnswerFirst!
It was very easy to set up and great customer service.
By Amanda B.
Response from AnswerFirst· Nov 4, 2024
Thanks for your review, Amanda! We're glad to hear the setup went smoothly and that you've been happy with our service so far!
Friendly, easy to understand operators answer my calls, take my messages, and nobody has complained.
By Pete W.
Response from AnswerFirst· Oct 31, 2024
Hi, Pete! We're glad to hear everything is going smoothly! Thanks for your review and for choosing AnswerFirst!
No complaints from customers received, easy to obtain messages
By Austin G.
Response from AnswerFirst· Oct 21, 2024
Hi Austin! We’re happy to hear things are running smoothly! Thanks for choosing AnswerFirst!
Awesome customer service, very responsive!
By Jade S.
Response from AnswerFirst· Oct 21, 2024
Thanks for your review, Jade! We're glad you’ve been happy with our services so far, and we look forward to continuing to serve you!
