Really great onboarding and even better…
Really great onboarding and even better service.
By AL
Response from AnswerFirst· Jul 24, 2026
Thanks for your review, AL! We appreciate you choosing AnswerFirst!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 184 reviews with 5 stars · Clear filters
Really great onboarding and even better service.
By AL
Response from AnswerFirst· Jul 24, 2026
Thanks for your review, AL! We appreciate you choosing AnswerFirst!
Wonderful Job!
By Kim B.
Response from AnswerFirst· Jul 10, 2026
Thanks for your review, Kim! We appreciate you choosing AnswerFirst!
Professional service, kind customer care, and great pricing. Thanks!
By X I.
Response from AnswerFirst· Jun 24, 2026
Thanks for your review, and for choosing AnswerFirst!
The service is easy to use and incredibly useful. It significantly reduces the number of unnecessary phone calls I receive.
By Candace M.
Response from AnswerFirst· Jun 18, 2026
Thanks for your review, Candace! We're glad our service has been helpful & easy to use!
AnswerFirst provides an exceptional service with a highly intuitive system, and their team ensures you are fully comfortable using it from the start. The customer service is truly first-rate. I had the pleasure of working with Allison, who was incredibly knowledgeable, helpful, and professional throughout the entire process. Highly recommended!
By RC S.
Response from AnswerFirst· May 29, 2026
Thanks for your review, RC! We appreciate you choosing AnswerFirst and we're so glad to hear about your positive experience! We look forward to continuing to work with you!
The onboarding process was extremely easy. The customer service representative that was assigned to our account was very attentive. I would recommend Answer First to anybody that needs an answering service.
By Nick P.
Response from AnswerFirst· May 26, 2026
Thanks for your review, Nick! We’re glad to hear the onboarding process went smoothly, and we look forward to continuing to work with you!
I appreciate the concierge process you've created in assigning a representative to our account for the 1st 45 days to make sure we have covered all our bases.
By Roxanne L.
Response from AnswerFirst· Apr 28, 2026
Thanks for your review, Roxanne! We're glad your dedicated White Glove Specialist has been helpful!
Easy start up. Helpful staff. Professional operators. Easy billing.
By John D.
Response from AnswerFirst· Apr 24, 2026
Thanks for your review, John! We're glad to hear everything has gone smoothly!