Easy process to get started
Easy process to get started. Staff is very kind and knowledgeable. Was set up in days.
By John S.
Response from AnswerFirst· May 7, 2024
Thank you for the review, John!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 184 reviews with 5 stars · Clear filters
Easy process to get started. Staff is very kind and knowledgeable. Was set up in days.
By John S.
Response from AnswerFirst· May 7, 2024
Thank you for the review, John!
My onboarding specialist was attentive and knowledgable of the needs of my business and industry. She helped us up for success, and even helped make a few changes after the service was set up to make sure it was the perfect fit for us.
By Andrew T.
Response from AnswerFirst· May 7, 2024
Hi Andrew! Thank you for the positive review and for being an AnswerFirst client. :)
The follow up was amazing. The rep that did my onboarding took the time to learn a little bit about my business, set up the greeting exactly how I want it. Now when someone calls my office there is someone professional answering the phone
By Shannon E.
Response from AnswerFirst· Apr 1, 2024
Hi Shannon, we are happy to hear that your account customization went well. Thank you for the review and thank you for your business!
The AnswerFirst team has professionally handled our calls, used good judgement for calls falling outside our parameters and common sense for calls that were questionable. I have not had that experience with other answering services I have utilized in the past. Great job!
By Cindy H.
Response from AnswerFirst· Mar 26, 2024
Hi Cindy, thank you for this review and for your business!
Easy implementation, value for the money, and a super professional on-boarding process
By Diane A.
Response from AnswerFirst· Mar 18, 2024
HI Diane, Thank you for the review and the positive feedback!
I don't have to worry about it. Running smoothly.
By Scott P.
Response from AnswerFirst· Mar 15, 2024
Thank you, Scott! Happy to hear!
Answer First made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes and they are reasonable in their pricing compared to others. You have a long term client with our company. Thank You, Kyle Wogan, Simple IT Solutions, Inc - Houston, Texas
By Kyle W.
Response from AnswerFirst· Mar 15, 2024
Hi Kyle, thank you for positive feedback and for your partnership!
this changed my entire life !
By Diana L.
Response from AnswerFirst· Mar 15, 2024
Hi Diana, thank you for the review!