ANSgear.comReviews of ansgear.com

Ought a full set forn$340 a an a gift . However had to return it . Shipment cost me around $130 . Now I know why they don’t it provide shipping labels . Sucks

This isn’t about the gear purchase but their shipping choice and using FedEx which has to be the worst shipping company on the planet. Don’t expect to get your gear on time. It will probably set unchecked in a hub somewhere while the delivery date goes nowhere on their app.

I’m reluctantly giving this company two stars, and that’s solely because they offer a great selection of products, which allowed me to place one large order. Unfortunately, that’s where the positives end. I placed a significant order that, according to their tier system, should have earned me nearly 6,000 loyalty points. Instead, I was shorted 1,900 points. When I inquired, I was met with a dismissive response: “Sorry, the system is automated,” with no further explanation or resolution offered. Admittedly, I missed the option to select USPS for shipping and requested to switch from FedEx. I was told they’d "try, but no guarantees." Despite the fact that my order didn’t ship for another three days, they made no effort to accommodate the change. When I finally attempted to use my loyalty points, their website wouldn’t allow it. I reached out via email, live chat, and phone but was met with generic responses and minimal effort to resolve the issue. Eventually, the points system started working again, but the lack of communication and care during this process was frustrating. To make matters worse, the packaging for my last two orders was appalling. All items— including hard ones — were thrown loosely into oversized shipping bags with little to no protection. As a result, some items arrived scuffed or lightly damaged. I won’t even bother contacting them about this; I’ve already seen how poorly they handle customer concerns. The recurring issue here is a complete lack of customer service and care for their customers. It’s as though they’ve grown too big to bother with individuals, which is both disappointing and unacceptable. Once I use up the remainder of my points, I’ll be taking my business elsewhere.

Unprofessional. Terrible customer service--lazy and rude. They act like they are doing you a favor by letting you ordered from them. Also, I qualified for free shipping according to the rules on the site, but they decided to charge me anyway. I will never use this company again and am currently searching for someone else to order from.