Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
160 reviews
ANRAN Security CameraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Anran is a smart security brand committed to protect home with confidence.We design security solutions that focus on clarity, stability, and ease of use, making everyday protection simple and reliable. Anran products are built to work seamlessly in daily life, offering intuitive setup, smooth app experiences, and dependable performance over time.We continuously refine our solutions based on real customer feedback. Our goal is to make advanced home security more accessible and practical, so users can stay connected to what matters most and enjoy greater peace of mind.
ANRAN Security Camera (anran-cctv.com) has 160 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 91 reviews with 1 star · Clear filters
Solar panel doesn’t work and I’m having trouble viewing my video history. I hope they aren’t going to charge like aiwit which are junk. I’ve had it with these crap cameras. I’ll invest in a decent home cctv with hard drive. You get what you pay for with this junk.
By David
Anran customer support keeps asking for the same info time after time and will not supply exchange or replacement procedure for faulty camera having been asked 8 time either via the app or emails! Many weeks without answers, don't really deserve any stars!
By Frederick
I bought an Anran cctv model Q3 and it would not connect to the ICloud stating that it did not recognize the ID. When I told the customer service representative that I did not know that I would have to pay for cloud service in order to see what the camera was seeing, I never heard from them again.
By Mike G.
dont waste your money
By gabi apa diesel engines gabi A.
Absolute garbage cameras paid over 400 dollars for an 8 camera system cameras didn’t last a year had to replace 4 of the 8 cost another 30 some dollars for shipping ones a month out and totally quit working customer service is worthless give you the run around won’t respond now or do anything for the camera that’s a month old don’t stand behind there worthless junk cameras if you feel like wasting money and want cameras that work a quarter of the time then definitely buy anran but if you want good cameras don’t waste a penny on ANRAN will never buy them again junk
By Cord K.
Cameras failed to work recieved e mails saying a refund would be made NOTHING HAPPENED and company refuses to reply to further emails DO NOT BUY ANYTHING FROM THIS COMPANY
By Dave M H.
Have an older camera from them and needed some technical data to get it working again, and their response was that they couldn't get any technical specs or data (on a camera that they once sold and said they stood behind their products) and their solution to me was : buy a new camera on their online website, they stated that it was so easy to do this..... Ha! Had I known this, I wouldn't have ever purchased any of their cameras (currently have 8 cameras of theirs, and they are getting taken down and replaced with lorex cameras!) Would not recommend or trust this company.
By Lloyd A.
Their server is so slow. I'm using one of their wifi cameras, remote viewing is very slow and also viewing recorded videos is a pain. It's lagging at 10kb/s even with my 20mb/s connection. If you want to playback a video you have to download it first and wait about a minute or more for the download to be complete for a 5s video which is absurd. Also, their camera doesn't work with all ISPs and it took me considerable effort and time and change of routers to figure out finally that I have to change my data provider to get it to work! The other camera I have from another brand have no issues at all like this.
By ofilzag
