Animaker Inc.Reviews of animaker.com

Sou estudante e tenho de fazer um trabalho para a escola quando abri o app para corrigir alguns erros descobri que não podia descarregar o vídeo corrigido sem antes pagar 19€ pelo serviço premium. não posso pagar tão caro para corrigir alguns erros.

Scammers! 5 months ago I lost access to my account. I asked them to remove my credit card and provided details for such. They didn’t remove it and keep taking payment

HORRIBLE, Este programa no puede ni cargar un .jpg sin tener que esperar unos buenos minutos, ay que si lo arrastras directamente a la escena, todo crashea, no solo eso, pierdes progreso que segun animaker esta guardado. Lo unico bueno que tiene este programa esque tiene sprites pre diseñados y herramientas. UNA PENA QUE SEAN INVIABLES Y TOTALMENTE INUTILES. Hay muchos mas errores con este programa, que no me da tiempo para ello.

Unfortunately not a great experience with this company , we had a trial of the software , but what isn't clear in the trial is you actually commit to monthly payments and and if you do not cancel by the end the subscription automatically starts, payment was taken and despite being told they would refund the payment to date it hasn't happened and no further contact from the company - customer service and support was not a priority in this case not a good sign moving forward - if you decide to deal with this company

Customer service is awful. Also billing issues are difficult to resolve. Shady company that upcharges you constantly

They charge accounts without using their services. Any other subscription plan on the planet even if you forget about it it cancels it self and notify you after the first or second try to get paid. This is not the case here. They charge month by month even if they fail to get paid and increase the charging amount month by month. DO NOT PROVIDE YOUR CARD INFO TO THEM. They also lock you out of managing your payment and card info until you pay them. Even for months you didn’t used them. AVOID in any way. There are much more reliable and better solutions out there. Update 6/3/2023 They reached out on 27/2/2023 responding to my email where I was explaining my issue and said that they wold cancel my subscription so their system wouldn't try to charge me anymore and also I should be able to delete my financial info (card details) from their site. Still no action taken from them.

In December I suddenly noticed that Animaker had started charging money from my credit card after not using their website for months. I requested my accounts there to be deleted on January 4. But still, on the 16. they had taken another $35. So 12 days after my accounts are deleted they still charge money. Now I have contacted my credit card company, because this is obviously wrong. I will never have an account there again.

Everything seemed to be working well on the free plan until the day you switch to a different plan! Transparent images arrive with a black background and videos can become stuck for hours in the exporter. I currently have a video that has been stuck for 1 day in their exporter, and the support is EXTREMELY slow. It's been over 7 days now and I am stuck. In these conditions, you obviously ask for a refund, but due to the slow processing, it falls through. I have sent several emails to help"at"animaker.com and have received no response from them.