AneseReviews of anese.co

Scam! Do not order from them! I placed an order in January and paid for it. The money was withdrawn from my account. One month later I had not received my order so I sent an email. I received no response. I sent another email and again no response. I log on to my Anese account and saw that my order was listed as paid but unfulfilled. The next day I logged in again and they deleted my order history and points. My order was more than $200 and they have not even had the courtesy to respond to my email and to add insult to injury, they deleted my account order history in a further attempt to mislead. If others have had similar issues, please consider filing a complaint with the California Better Business Bureau. If all of those who placed orders, paid for them, and haven’t received the order or a refund, all file complaints, maybe it will be taken seriously.

So disappointed with this company. I had been a regular customer for 3 years until this January when things clearly went downhill fast. Refusal to cancel or refund orders, even if the request was within hours of the order. I have never had a company decline to refund an order that hasn't shipped. That is unheard of. Even for a "small" business. Now they are refusing to refund for orders they are unable to fulfill months later and will not respond to any customer service emails. They will not respond to social media messages. Noticed today that the original website does not work properly, and they have changed their website address. Very shady things happening and I hope they make things right. Judging by the number of people who have experienced the same, it looks like a class action lawsuit is on the horizon. Disgraceful.

Never shipped. I placed an order two weeks ago and nothing. No response via email either.

Feb 6 I bought $59 worth of product and have yet to receive. I have sent 3 emails requesting info on the status and also chatted with someone on Messenger. I’d attach a screenshot if I could. On Feb 23 they said “…sorry…. the team is on it and will be a week or sooner….once an order is placed, we can’t do cancellations or refunds. It helps keep things smooth for everyone…” And since then I can no longer send messages through Messenger and can’t get my money back. Horrible company, don’t fall for the ads!

Ordered on January 31st and company has yet to respond to my multiple requests for refund. The order hasn’t even shipped yet and it’s March 6th. Hundreds of others are having this issue and they just keep deleting the comments from their socials.

I would give 0 stars if possible. I purchased a product on Tuesday, and they said I would receive a shipping notification within 48 hours. I went to their Instagram page and saw that all their posts are full of comments asking about orders and saying they have been waiting for months. There are multiple posts on Reddit saying the exact same things. Safe to say I’m never getting my products and I’ll be disputing the charge with my bank. DO NOT PURCHASE ANYTHING FROM THEM. 5/22 update: Randomly got a refund for my items on 5/16. I wouldn’t have known unless I checked my email. They sent an email in March stating orders would begin shipping out 3/8, but I obviously never received anything. It is WAYYY too late for a refund. Please don’t purchase from this shady “company”!

I don’t want someone else to fall for this scam. I read through numerous reviews, looked at comments online from buyers, and overall thought I was making a sensible purchase. It has now been three weeks since they’ve taken my money and I have tried every possible method of contacting them with no response. I’ll have no choice but to try to contact my bank and see if they can assist.

I am another scammed, annoyed customer. It looks like this company was legit at some point, but has gone downhill as of the beginning of 2024. Like many others, I placed an order in January, received no updates, my emails and chat requests for an update were ignored, my comments on Instagram were erased, and I was blocked. I used PayPal and am now in the process of disputing the charge, it looks like they have also ignored PayPal's requests for an update. If you're looking for booty scrubs and similar products, try Truly, it's my favorite brand and you can get it at most drugstores and Target. I wish I'd just stuck w them instead of trying Anese.