Anchor General Insurance Agency, Inc.Reviews of anchorgeneral.com

quiero dar de alta mi cuenta para poder pagar mi póliza tengo alrededor de 6 horas tratando de darme de alta en la cuenta y la pagina marca error me dice que mi póliza no existe, intento darles un correo por medio de su pagina de contacto e igualmente me marca error ya llame por teléfono para poder hacer el pago automático y también me marca error .. que esta pasando?? ninguno de sus medios electrónicos sirve .. ya tengo todo el día tratando de hacer el usuario y por teléfono en la grabadora y nada.. no quiero hacer el pago de la cuota extra y sus compañeros me dieron la opción de abrir mi cuenta online pero no funciona como me pueden resolver mi problema??

0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers because you won't receive any calls back. They will avoid all your calls and messages and send you a denial letter and not tell you why! my claim was assigned to a female named Araceli and she was horrible, no calls answered no messages return. spoke to the supervisor but he does not care about the situation.

never in my life , this whole company is no good . no one answers the phones unless it customer service person. then shell direct straight to someone voicemail, i cant understand that a company like this is still up and running

Their insured driver crossed over onto my lane and hit me due to her negligence. A couple of days after the accident an adjuster was sent to assess the damages to my car and look at the evidence of the accident. The adjuster determined that the other party was at fault. He initiated the process to have my vehicle fixed HOWEVER a couple of days before the body shop was going to start working on my car FRANK CSEKE emailed me and the body shop and said that because the insured driver stated they weren't at fault, he would be taking the drivers word and not move forward in favor of me (the claimant), even though the adjuster (who actually looked at my car and the evidence) agreed that I was NOT at fault and the other driver was. I cannot believe that a simple "it wasn't me" was enough for Frank to make a decision. He hadn't even received my written statement or talked to ME on the phone or even looked at this case properly. This is unacceptable and unbelievable! I told Frank that I want his supervisor to contact me or someone higher up that can take over my case and take care of this situation. I have yet to hear back from him or anyone from Anchor General.

Nightmare of a company!!! If I could give a negative star review I would. I was recently involved in a car accident and even thought I am not insured with Anchor General the car that hit me was. After the person that hit me gave me their insurance information, I called Anchor General and after waiting on the line for more than 2 hours I was given the information for 3 different adjusters but not one called me back! I had to continuously keep calling them because my car was damaged in the accident. I called several times and left voicemails and they failed to return any of my calls. Finally I spoke to someone at Anchor General Insurance (not the adjuster) to give my declaration I was asked to send all the pictures of the accident. More than a month passed and I never heard back from them . After calling more times they finally answered (two months later) and told me that the adjuster had already made a decision and that I was 100% at fault, even though the car insured by them changed into my lane and hit me. I will be putting a complaint against Anchor General Insurance with the California Department of Insurance. Companies like this should not be able to do business!

This insurance suck they should close this rats away for stilling the people money …

I was in a car accident 2 months ago! My car is a total loss! This insurance already took the car and im still paying for it! I haven’t received my total loss pay out! Not sure what is taking sooo long but once I do im switching insurances! This is absolutely ridiculous all the money I’ve paid to this insurance and how quickly they are to charge but when it comes to paying me they want to take their sweet time! I’ve been more than impatient and im done I’ve lost my patience and they’re about to loose me as a customer! Also i cant forget they never answer!!!! Like what is the point of having a “customer service number” if your never going to answer! I leave a voice mail with my case number and my call never gets returned!

I'm not happy with the service I am getting from this insurance company. I was side swiped by they're insurer on May 4,2022 and have not heard from anyone in regards to my vehicle. Tom Samaras was suppose to contact me Monday 16,2022 today is Wednesday and I have not heard anything about a rental to get my damaged car in the shop to start working on it I cant afford out of pocket and reimburse rental. This is unacceptable. No one is doing their due diligence to assist me with this situation and this almost week 3 no claims adjuster called or no one to follow up. I need to know who is the supervisor over Dennis because he was no help at all. He begin to raise his voice when I asked about assuming liability and tried to state I was frustrated. I was respect and courteous but this is unacceptable service. I've sent emails. No response. I'm being represented however, it states in the LOR the insurance company is has the right to communicate with me about the property damage. No one wants to communicate with me. I don't understand.