Completely satisfied
Perfectly packed. Friendly customer service. Arrived exactly as promised. We could not be more pleased.
By kent R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
152 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AMS Fireplace, a 15-year-old Southern California co. specializes in providing elegant, modern fireplace designs by top brands such as Kozy, Regency, Flare, and others. We work with licensed fireplace installers, architects, and designers all over the n...
AMS Fireplace Inc. (amsfireplace.com) has 152 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
152 approved reviews, newest moderated first
Perfectly packed. Friendly customer service. Arrived exactly as promised. We could not be more pleased.
By kent R.
Haven't installed my lanterns but got them at a great price! They were nice and quick!
By Amy from T.
Great service, i am very pleased with the quality of our firetable.
By Wayne
The appliance was delivered quickly, on time, and packed well so as not to be damaged. Works good. Would like it to have a higher flame though. Overall, I recommend this highly as a stand alone firepit.
By j W.
When customer service, knowledgable staff and response time is important, choose AMS. I live in Washington State and have been trying to find a mantel for weeks. After exhausting ALL local options, I stumbled across AMS. I found the staff to be knowledgeable, friendly, and extremely quick to respond. Both Isaac and Brandon answered all my questions, came up with a timely shipping option, and took the time to contact the manufacturer for me. I have spoken to many many distributers in the past few weeks, none were as helpful or as quick to respond. Great buying experience!
By Jessica
I ordered a grill cover for my Napolian grill in July and have not received it yet, it now October!!!
By Dwayne D.
Amazing customer service Anna was incredibly amazing, she helped a lot with the transaction and helped with an issue. thank you anna.
By Silvia M.
I would like to revise my review on service and communication. They were very responsive to my questions on status and delivered in a timely manner.
By Donna