Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
495 reviews
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We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 84 reviews with 4 stars · Clear filters
The simple flip-phone comes with no instructions and is very non-intuitive.
By Robert G.
Response from Amigo U.S.· Nov 19, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to provide you excellent service again on your next international trip.
A relative recommended Amigo for renting a phone to use in Israel. It was easy to order the phone through Amigo's website. The phone was shipped to the requested address, in advance, as their e-mail stated. We, unfortunately, had to cancel/postpone our trip, so we boxed-up the phone, and used Amigo's label to return ship the phone. Prompt confirmation of the phone's return was provided by e-mail. Since we did not use that phone in Israel, it is not possible to evaluate the phone's performance in use.
By David
Response from Amigo U.S.· Oct 27, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are sorry that you had to cancel/postpone your trip, but he are happy that we could make that process an easy one. We even made sure that you received a full credit as soon as we received back the phone. Our goal is to make your experience a pleasant one and to help you stay connected. We look forward to being able to take good care of you on your next international trip.
I have been using Amigo phone on my anual trips to Israel. I never had any problems with the phone and was happy with the service. . The only concern I have that Amigo does not have an office in Toronto and we end up spending more money on phone deliver and return than on the minuts spend on the phone..
By Stella
Response from Amigo U.S.· Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We do have a pickup location in Toronto. I checked your account. There are no shipping charges. I'm not sure to what you're referring. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Overall positive experience. I had a simple phone while my husband had a blackberry (which he does not like). The blackberry broke during our trip not due to anything we did. It was annoying that it broke but they were very accommodating and brought a new one to the apartment where we were staying. It would be nice if they had smartphones.
By Etti
Response from Amigo U.S.· Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. Sorry that you had that issue with the blackberry. We are in the process of adding smartphones to our inventory. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
The Amigo cell phone that I used in Israel met all of my needs.
By jacob
Response from Amigo U.S.· Aug 31, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
would love to able to return items to ANY location they have
By LI G.
Response from Amigo U.S.· Aug 25, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Amigo is fine. Im not crazy about the blackberry i rented but thats because i wasnt familiar with it. It worked well everywhere and Amigo customer service was very friendly and helpful. When i rent a phone, i dont want any unknowns and Amigo hasnt disappointed me. I recommend them.
By Gary
Response from Amigo U.S.· Jul 9, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.
Service is prompt. No hidden fees. Phones are simple no frills.
By Ezra
Response from Amigo U.S.· Jun 19, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are in the process of upgrading our phones and getting ones with more frills. We look forward to being able to take good care of you again on your next international trip.
