AmerisleepReviews of amerisleep.com

Avoid at all costs. Incredibly overpriced and poorly made products. Awful value. You'd be better off getting the cheapest mattress from a Mattress store.

This company is so awful. I purchased a bed frame that was originally about $1200 however with a promotional discount I got it for $700. This is for the Amerisleep Bed Frame without the adjustable base. Now I normally don't buy expensive stuff like that but because I wanted a snug fit for my mattress (which I also bought from Amerisleep) I went ahead and purchased it. To me the frame was definitely not worth $700. It was no different from the bed frames you can get on Amazon. But the color was nice so I decided to keep it. Within a month I heard a loud bang from underneath the bed and it turns out that it was the middle legs that holds up the mattress. There are 3 plastic legs that hold up the bed frame that of course they don't show on their pictures. Anyways, these cheap plastic legs would tilt every time i would move since I have hardwood floors. Then the wood on the base would come out of its place (a small socket) and slowly all of the wood on the base would fall out. If one wood piece falls out then it's unusable bc then the others will follow in a matter of seconds. I asked for help and eventually they sent me a pair of legs after 3 weeks and they never told me it was on its way. They also sent me 2 pieces instead of 3 at this point I was exhausted with dealing with such a company. I tried changing the 2 piece they sent over but it's just the way the frame was built. I tried those furniture placement holders but it doesn't really work for those plastic pieces. I'm very upset with my purchase bc it was so expensive and there was nothing I could do about. I would've liked a refund but going back and forth with their customer service seemed a lot for me since I also had a family issue I was dealing with. And about a week ago I decided to post my review on their website thru the link they sent to my email, that would eventually be posted on their website. Nothing!! I checked back for days and nothing was posted. I sent an email asking about my review but clearly they've chosen not to post it because i had given them a 1 star. Then I get an automated email from a Christopher or Christian that said rate our customer service without addressing my main issue SMH. Now I'm stuck with a bed frame that I have to adjust every other week. Thank you Amerisleep! You guys are by far the worst out. I wish I had checked the reviews on bbb before spending so much money on something so cheap. STAY AWAY!!! i

My wife and I have purchased Amerisleep Colonial Bed King mattress in 2015 for $2200. Our decision was largely based on positive reviews, and the 20-yr warranty. We thought, how could we go wrong? Well, the mattress has provided us with about 5 years of good quality sleep. Its back support was firm, and motion isolation outstanding. Unfortunately, after year 5 of ownership, we began to notice significant softening. Over the course of the following year, we continued to wake-up with sore backs. At first we weren't sure what the cause of this was. Ultimately, I was reminded of the heavily-advertised 20-yr warranty, so I reached out to Amerisleep's customer service. Kianna and Melyssa weren't exactly responsive, and it took a number of e-mails to even verify I'm the owner of a mattress. Afterwards, I was sent on a wild goose chase, in which they wanted to see photos of the foundation, the mattress tag, and a variety of photos taken from different angles in which I place freeweights on the mattress top so they could determine whether my claim - that the mattress has become soft - can be justified. What I've learned from this whole experience is that not only has the mattress become softer, its firmness has become grossly inconsistent. A 15-lb weight (as they had asked), placed near the foot area, as well as the torso area yielded VERY different results. The torso area was TWICE as soft. Now, the average person would say, why not just spin the mattress around? That thought had crossed our mind, for sure. Unfortunately, the uneven firmness seems to be rooted deep within the mattress body. After a number of weeks of e-mails, photos, and various tests that Kianna and Melyssa had me perform, which show - beyond any reasonable doubt - that the mattress firmness has become grossly uneven, I was told that they cannot honor the warranty. They cannot honor the warranty because - get ready here - only the ZIPPER of the mattress cover is actually covered by their very limited 20-yr warranty. That's right folks. A $2000 mattress with an advertised 20-yr warranty only has the zipper covered. I wish I could recommend this brand to others, but this sour experience has motivated me to spread their sleazy marketing tactics around the web. Don't be surprised if you see many more reviews from me across multitude of channels. I've included a photo of the weight test they had me perform, which clearly shows, beyond any reasonable doubt that their mattress foam has failed over time, and their reluctance to honor their much-advertised warranty. Kianna and Melyssa however, were kind enough to offer me a slight discount on a NEW mattress from them. Can you imagine how excited I was at this opportunity? (please pardon the sarcasm). Upon reviewing their product offerings, I now see they have become a discount mattress seller, with their top-tier offerings being sold for significantly less than our Colonial Bed mattress in 2016. All I can say is, stay away from amerisleep. Buy your mattress from an established, legitimate mattress brand who stands behind their product. Amerisleep clearly does not.