AmerisleepReviews of amerisleep.com

We got a AS5 King ten years ago. The mattress is excellent and is holding up well. Would definitely get again. Would rate the product as a 5 but... The bed frame was junk. Wood slats in a fabric run across the frame. The frame's lip needs to be larger or the slats a bit longer because they can slip off and not support the mattress. The legs were simple wood cylinders with a simple screw into the frame. This design is incredibly flimsy as any movement of the bed will twist the legs that will then sit at an angle. I had to install L-brackets to prevent the legs from breaking off. I also had to install more brackets to keep the frame from coming apart as it relies on plastic to hold together.

Great product, service and value! We ordered a mattress and adjustable bed base. We received it quickly and it was easy to set up. We love the mattress - a huge improvement over the last one. The mattress quality is equal to other mattresses at much higher prices.

I first purchased an Amerisleep mattress about eight years ago. At the time, I had been researching mattresses and happened to come across the brand. I bought a queen-size mattress, and it turned out to be one of the best purchases I've ever made. The support was excellent, I slept better, and it significantly helped reduce my lower back pain. A few years later, after my kids were born, I bought two more Amerisleep mattresses for my family because I was so satisfied with the first one. We've been using them for years without any complaints. Recently, we moved into a larger house and needed another mattress. This time, I decided to see if there was anything better on the market. I visited several mattress stores and tried many different brands, but I honestly couldn't find anything that offered a better combination of comfort, support, quality, and value. So I ended up buying another Amerisleep mattress. There was one small issue—the queen-size mattress I ordered was mistakenly delivered as a king. However, as soon as I contacted customer service, they responded immediately and had the correct queen-size mattress delivered to me within just three days. Their customer service impressed me just as much as the mattress itself. After nearly a decade of using Amerisleep mattresses, I can confidently say they are built to last. Even my original mattress still provides the same support without noticeable sagging. Whether you prefer a softer or firmer model, the back support is outstanding. Considering the quality, durability, reasonable pricing, and exceptional customer service, I have no hesitation recommending Amerisleep to anyone looking for a new mattress. It's one of those rare companies that truly delivers on its promises.

Here is my draft post. The wonders of technology is that I can type ir once and post it many places. BEWARE of terrible customer service. On January 4 I ordered and paid $1500 for a mattress. It arrived late and damaged . The company was good in that after I sent several photos they agreed to replace it. Since I was out of town I asked that delivery of the replacement mattress wait until I returned. About March 15 I called and asked that the replacement mattress be sent. Matthew agreed. When the mattress did not arrive as anticipated on March 28, I inquired about the status. I repeatedly received the same email response from Sarah, "our team is actively working on getting an update and tracking information , and at this time there are no new updates to share". Now on April 10, after 7 emails I still have no information. Each response has been exactly as the above. I called but the customer service representative, Matthew, said he could not help me and that the "logistics team" only communicated with customers by email. The Murphy bed that the mattress is for will be installed Monday. If and when I actually get the mattress I will have to pay for the installers to come out a second time to secure the mattress to the bed.

I had a really disappointing experience with Amerisleep. I placed an order over a month ago based on their advertised 2–3 week shipping timeline, but only part of my order ever shipped. The remaining items—including my bed frame—were delayed indefinitely, and despite multiple follow-ups, I was never given a clear shipping timeline. After waiting weeks and receiving very little communication, I eventually had to cancel the rest of my order. During that time, I was left sleeping on a mattress on the floor, which was incredibly inconvenient. While they did process the refund after I requested cancellation, the overall experience was frustrating and poorly handled. Communication was inconsistent, timelines were not honored, and there was no proactive effort to resolve the situation or offer compensation for the inconvenience. I would not recommend ordering unless you’re prepared for potential delays and lack of communication.

can you send me my paymenyt

Mattress got saggy after one year. They have a warranty so I thought it would be covered but after filing the claim they don’t answer. I’ve tried contacting by email, phone, through the sales team. No one answers. So upsetting!

Shipping process is long and not clear. Said my order was being processed for over week. Came after 2 weeks. Box was beat all to he!! but the mattress was not damaged. It weighs a metric ton. I got the king AS5. It is huge! A true king sized mattress. Now for the good part. It is the most comfortable mattress I’ve slept on in my life. I’m a side sleeper with shoulder problems so I have to have a cloud like mattress. It is not so soft you sink in with zero support. It is supportive motion canceling and super soft and cool to the touch. I slept amazing because of how I melt into the bed. And i case you’re wondering you will have zero problem still Smashing in the bed. It’s supportive in all the right ways and still pillow like in softness. After endless research and taking back a couple mattresses that said they were the softest this in my opinion is the softest mattress I’ve ever been on.