AmeriGas PropaneReviews of amerigas.com

Have been waiting for 6 days in 20-40 degree weather for propane delivery. It’s been put through expedited and then emergency delivery status repeatedly and yet we still don’t have heat or hot water. Don’t use Amerigas.

THIEVES!!! THIEVES THAT DON'T KNOW THEIR BUTTS FROM A WHOLE IN THE GROUND! THEY SHOULD BE PUT OUT OF BUSINESS! I don't write bad reviews generally but I have had so many terrible issues with this company since they bought out Geldbach (which I was happy with). I could go into details but it would take all day to tell you about all of the issues I've had with AmeriGas. I'm writing this review while on the phone with them (43 minutes into my 3rd call today and they are still completely useless, telling me different things than the last 3 calls and that I owe all of this money [the amountand reasons change everytime I talk to someone new]) I eventually told them I wanted to pay the original amount SUPPOSEDLY owed (which has changed during every call). I've ALWAYS paid my bill in full at the time of service. I was just told "We can't take a payment from you for 24 hours. Call back then"...for the same reason that was supposed to be resolved two Mondays ago. So, im washing my hands of them. Please trust me when I say they are ignorant crooks! I don't know how they are still in business.

We have used Amerigas via their local agents for over a decade. We could text the delivery driver and he would show up the same day or the next. In the last few months, they centralized their operation and it takes up to an hour to place a basic order over the phone, then weeks to show up. I have had to chase every order multiple times. I feel terrible for the customer service folk as most of the people I have spoken to struggle with English and we end up at an impasse where they ask me a question but don't understand the answer. When I have tried to complain about late deliveries, failure to deliver etc., the people in the call center have no authority to escalate the issue so, again, we end up at an impasse with nothing being resolved. We are desperately looking for a new supplier as we have 400 animals to keep warm this winter and need to get rid of Amerigas.

Bad! They bought out my long-time provider and it is a nightmare. They went 18 months without filling my tank and I ran out of propane without warning. I have waited over a week for it to be refilled. When you call customer service, you get a boiler room in India where no one speaks clear English. Refill promises are not kept and only got them to send someone out because I caught a whiff of gas -- which Ii was told is common when a tank goes empty. A guy came out, said he was in a hurry and locked off my tank. Promised a truck would be out to refill the next day. A week later and still no propane -- but I did get a $400 bill for the "technician" to come out and do nothing. He was here for five minutes. The State of Florida should suspend this company's license. They are negligent in their practices and their customer service is non-existent.

This is the worst service ever!!! They didn't show up all month of November. We are calling from Nov.15 today is Dec 1. no one shoe up!! if i can ill give all of you -100!!!

Amerigas is a terrible company. If you call them, you speak with someone overseas that you can't understand. They have so many non-fuel related bills that they send you it is hard to keep up. Just this year, I was billed $120 customer service charge plus another $100 for tank rent. The tank has been here 21+ years and I've never had a tank rental charge until this year. Can't reach anyone to discuss it, multiple letters go unanswered. This is my last year with them as I am making other arrangements and I will drag their tank off my property. DO NOT DO BUSINESS WITH AMERIGAS!

They charged us $400 to move tank 100ft...we could've done for free...then, when we canceled service, won't come get the tank. No worries, target practice

Screw this company. They lie, cheat and steal! Save your money! I hope they all go bancrupt at christmas!