Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
705 reviews
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AmeriFreight is a leader in the auto transport industry. Since its inception in 2004, AmeriFreight has offered best price and excellent customer service in serving thousands of customers with their auto transport needs across the United States. AmeriFreight offers its services all across the U.S. including Hawaii and Alaska. AmeriFreight offers multiple discounts to customers.
AmeriFreight, Inc. (amerifreight.net) has 705 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 19 reviews with 1 star · Clear filters
TERRIBLE on every aspect of a business. Find another company that can communicate
By Curtis M.
Response from AmeriFreight, Inc.· May 19, 2026
We are sorry you had a bad experience with the carrier. Based on our records it seems that we've stayed in contact to help remedy the situation, if there are further questions, please reach out to (770) 486-1010 so we can see what else we can do to.
100% bait and switch. This company through Carovanzieus Booker. Quoted one amount and then after waiting 3 weeks for a driver tried to bill me over 100% more than the quote. When taking to the rep on the phone she was arguing the fact that I don’t know how the process works. Well I know a bait and switch when I see one. I will never do business with companies that start a business transaction on a lies. Terrible company use another!
By Mickey
Response from AmeriFreight, Inc.· Oct 30, 2025
As has been stated elsewhere, we sincerely apologize for the frustration caused by the change in your shipping quote and understand how concerning a significant price increase can be. As per our provided literature, the initial amount provided as a quote is a discounted, non-guaranteed starting price used to solicit offers from carriers. The final cost is determined by carrier acceptance and current market conditions, which can result in a higher price. We do our best to make it clear that there is no guaranteed price that we can offer. We regret that there was communication breakdown which lead to the process being unclear. The situation you described is unfortunate, but not a bait-and-switch tactic. Once again, we understand your disappointment and wish you the best.
Amerifreight wrongly posted our car on the shipping board as operable when it was not. They then hired a shipper who was expecting an operable car. Amerifreight told me they would at least credit me enough so I could pay to have the car towed to our address when the shipper refused to bring it there, but now they won't answer my texts or phone calls and we've received no such credit. The customer service is horrific, the shipper is rude and has changed delivery times multiple times over the last couple of days and the only time we told them we could NOT do, is the time they are now asking us to meet them at a place convenient for THEM. Amerifreight will not help you or work with the shipper in your behalf AT ALL. I honestly can not figure out why the reviews for this company are good, because that has not been our experience at all and I would never use this company or the shipper that they hired, ever again. Don't be fooled by the sales pitch they give you to claim they do things differently than other brokers. They are awful.
By JC C.
Response from AmeriFreight, Inc.· Sep 9, 2025
We understand how disappointing it can be when the shipping process doesn’t go as planned. While we’re glad the vehicle was ultimately delivered, we know there were frustrations along the way, and we’ve issued a partial refund to help address that. We value your feedback and will continue working on ways to improve communication and the overall customer experience.
Ameri Freight quote was $550 then changed it to $800. Deposit was $345 instead of $250. Then when my car arrived my plants were dead and the entire inside of my car is full of dust and dirt. The window must have been down the entire trip. I have shipped my car before with another company but I will not use this company again. Then on top of that everyone else was calling me everyday but my dispatcher from Ameri freight I the customer had to keep calling her. She only called me once to sign the agreement. Just crazy. Next time I will go with another company that wants to ship my car.
By Hafeeza M.
Response from AmeriFreight, Inc.· Jul 7, 2025
Thank you for your feedback. We regret that the communication during your shipment didn’t meet your expectations, as staying in regular contact is something we take seriously. You should not have had to do the follow-up yourself, and we understand how that added frustration to your experience. We appreciate you bringing this to our attention and will be reviewing it with our team.
AmeriFreight quoted me $475 with pickup set for June 3. The driver never came — and no one told me. I wasn’t notified until 2 PM the next day that the pickup was missed and a new carrier was booked. What they didn’t mention? The new price was $657 — I found that out after getting the receipt. I had already warned them: no delays were allowed due to storage fees accruing. Instead, I was ignored, misinformed, and left without any say in the cost hike. Then the second driver delayed pickup too, again without notice from AmeriFreight. I requested a supervisor, made it clear I’d be forwarding storage fees, and only then did the broker say he’d “ask the driver about a discount.” That was the last time I heard from anyone. On June 6 at 8:55 PM, I got texts from two different drivers trying to pick up my vehicle — neither knew about the other. I had to sort it out on my own, while at work, because AmeriFreight didn’t coordinate anything. Their website claims: “We take care of all the logistics, so you can sit back and relax. This is where the magic happens. We coordinate the timing, ensuring your vehicle is picked up and delivered as smoothly as possible. You don’t have to worry about a thing.” That is false advertising. I did the work. They took the money. I’ve filed complaints with the FTC and BBB. Avoid this company.
By evie C.
Response from AmeriFreight, Inc.· Jun 11, 2025
We’re sorry to hear this customer’s experience didn’t reflect the high standards we strive to uphold at AmeriFreight. While we work diligently to coordinate every shipment, it’s important to note that carriers are independent and do not work for us. As stated in our terms and conditions, we are not responsible for the actions or delays of carriers, though we remain actively involved to support our customers throughout the process. Our agent stayed in contact and made consistent efforts to assist—even during times when we were unable to reach the customer. Unfortunately, the first time we became aware of the full extent of this situation was when the customer began posting complaints online. At no point prior did she request to speak with a manager. Had we been given the opportunity, we could have addressed the concerns quickly and thoroughly. Once we learned of the issue, our Chief Operating Officer immediately reached out by phone and email, and we are sending a check to fully refund the service fee as a gesture of goodwill. While we can’t control every aspect of the carrier network, we take responsibility for our role and are always working to improve the customer experience. —The AmeriFreight Team
Avoid at all costs! They play games and the offer was $400 more than the initial quote that was on the high end. Then the rep Liz was very unprofessional and canceled my listing because she accused me of working with another broker. Told me it's "busy season" and I likely wouldn't get a better rate than the $1700 they wanted to ship my vehicle on an open transport carrier! SGT Auto Transport saved the day and got me a driver the next day, AND FOR LESS than AF's original quote! AF should take a lesson from them on how to treat the customer!
By T.C. S.
Response from AmeriFreight, Inc.· Apr 24, 2025
We’re sorry to hear about your experience and appreciate your feedback. The original quote you received came from our economy rate, which is an estimate and subject to change based on live market conditions and carrier availability. Once we begin working on a shipment, we present all available offers. It’s ultimately the customer’s choice to accept an offer or wait for one that better fits their budget. That said, we’re unable to proceed when a vehicle is listed with multiple brokers, as it leads to competing posts and creates confusion for carriers. We’re glad you were able to get your vehicle shipped and wish you all the best.
Your team did not update the driver for contact information. Driver does not answer the phone when called nor does he receive text messages when he requests them for updated information. AMATEURS! Will NOT use your company again!!
By PASA
Response from AmeriFreight, Inc.· Sep 23, 2023
Mr. Viola, We are truly sorry for the troubles you're encountering with your vehicle shipment. This falls short of our service standards, and we apologize for the delays and miscommunication. We appreciate your feedback, and we're committed to addressing your concerns. Your satisfaction is importance to us, and we are dedicated to finding a resolution to this situation. You can reach us by phone at (678) 821-2653 or via email at [email protected].
My car arrived three days late without either of the keys to get it off the truck. One key was accidentally left in another car previously delivered. It took two days to recover this key. The other key was not picked up by the driver who loaded my car at the dealership because he came for the car without notice to the dealer when the key was locked up in the service depart.ment
By Jim H.
Response from AmeriFreight, Inc.· Jul 21, 2023
Mr. Haughey, we apologize for the inconvenience being without your keys for several days must have caused. Our Sales Manager, Mr. Richard Jernigan, has been trying to reach you to discuss your experience. We would like to see if we can remedy this situation in any way. We appreciate your feedback.
