AmericoReviews of americo.com

This company really needs to get it together. I created a policy for my mother through a third party vendor. I never heard a work from Americo, I finally reach out to see what was going on and the slime ball I spoke with used my information to create a policy for me and told me he could not give me information on my policy unless I was adding to my policy. I called again and finally spoke to someone that say they sent my information through mail with a long drawn out reason why she knows who we received by mail. I asked to just cancel because I don’t like how Americo does business she says I can not cancel over the phone and I have to send an email and I could now receive a refund because the policy was send through email! I told her you said it was sent through mail to my mothers address she says oh no it was sent to your email, I searched my email and did not see the email but called my bank to stop payment. The next morning after 3 months and a new payment I get a welcome email. This is insane and if you hear the name AMERICO run!

My credit went from strugglings to having collections on my credit report. I waste my money with Americo they charge me twice a month they have only resolve one creditor. I really hate I trusted this company I going to have file bankrutcy anyhow. My advice to anyone considering to use this company run as far as you can. I hate I do not reseasch this company befor I tied my money up with them I have been with them since 2023.

If I could give Americo a zero, I would. I've had an awful experience trying to transfer my 403b from Americo to a different account. First, Americo didn't post my current account online because it's "too old"." As a result, I decided to transfer the account to a company with better options since I couldn't easily track it. Second, Americo only sends out a statement once a year and won't let you request more frequent statements. Third, I've gone through the entire process of completing forms and permissions, and submitting a letter of acceptance which took me quite a bit of time. I submitted everything, but didn't receive any communication until over a month later that the letter of acceptance was incorrect. When I asked the representative what needed correcting, she said she couldn't access it. This was untrue since I then contacted the account it was supposed to be transferred to, and the account manager and I contacted Americo to address the issue. This time the Americo representative was able to identify the problem and helped us resolve it. The entire process and customer service have been extremely frustrating and about as clear as mud. I certainly will never invest with them again, and for sure won't purchase their insurance.

100% non responsive - have called 5 times, each wait time was in excess of 25 minutes. Forms promised each time to change bene but nothing came. Trying again for my 6th time, expecting nothing.

Americo is deceptive and undoubtedly unprofessional. I had an agent, Chris Styles, call me about life insurance for my husband but ended up pressuring me into an IUL policy. After researching the product, I canceled the policy the very next day, which was April 22, 2025.I had spoken with Pamela in customer service, and she assured me that the policy would be canceled. Americo withdrew $370.97 from my bank on April 29, 2025. I immediately called Americo and spoke to Gabriela in customer service, she said that the cancellation never processed and told me it would take 10 to 20 days to process. I called Americo on May 8, 2025, and spoke to Patty in customer service. I wanted to make sure my policy was actually canceled. Patty told me that it would take 10-20 business days for the $370.97 to post to my account. I was absolutely furious at this point. I told Patty to have a supervisor call me, and she assured me that a supervisor would be in touch within 24 hours. I still have not received a call. I texted the agent who signed me up for the policy, and he said he would reach out to find out what happened. I still have heard nothing. This company is deceptive and will try to take your money. I'm in the process of launching an investigation with the Maryland Insurance Fraud Division. Never do business over the phone with an insurance company. I have read numerous negative reviews regarding Americo. They prey on the elderly and are completely ruthless! Stay away from this company, or you will regret it!