America's Best Contacts & EyeglassesReviews of americasbest.com

Americas Best Eyecare is running a scam. They advertise a free eye exam and two pair of glasses for $79.99 but they dont tell you that price is for frames only until AFTER the exam. They tried to charge me $384 for two pair of reading glasses after my eye exam, and when I said No, they told me I had to pay $59.99 for the eye exam if I wasnt buying the glasses. I pulled out my phone, snapped a picture of my paperwork the doctor filled out, and said "I'm not paying for s**t. I came here for a free eye exam and two pair of glasses for $79.99. You're refusing to honor that so I'm leaving and you're not getting a penny from me. You're not trapping me in your scam. I just beat you at your own game. Have a good day, b***h." Then I left.

What a joke of a company that provides terrible customer service, complete waste of time, bought a $500 pair of glasses that they never could get right, so now I have a expensive paperweight, scheduled for contacts and lied about the virtual appointment. I could go on for days with all the negative experiences I’ve had with them, not wasting any more time

Not a good experience and I won't go back. They made my prescription way too strong. I thought maybe it was me, but each time I put on those glasses I knew something was wrong. I finally got the courage to go in and talk to them about it. The girls helping me were nice. The technician checked my prescription, and checked the glasses and said they were made wrong. But unfortunately, I was told by the manager, I waited too long to go back so they would not redo them for me. Though I shouldn't have waited almost 4 months, it was clearly their mistake, but they would not make an exception to make it right for me. Not going back.

January 24, 2023 My wife made an appointment with America’s Best Store #5613, store in Dickson City PA 18519. The appointment went well and she ordered glasses and was happy with the results. In October of 2022 my wife had an operation to reconstruct her eye tear ducts and for more than a month she was unable to wear contacts. The surgery went well and she was able to order contacts again after a period of convalescing. We spend the winter in Florida and decided to make an appointment with America’s best in St Augustine FL. After arriving at the store we were told the appointment was canceled because the doctor was unavailable. It was unprofessional that they did not contact us to tell us the appointment was cancelled but we live in a new world like that. We made another appointment for December 18th 2022. We attended the appointment and the exam was performed. However, my wife was told that they did not have a trial pair of contacts in stock and they would order them. The trial pair contacts took several weeks to arrive. When the contacts arrived they were the wrong strength. Why they were wrong we and they have no idea. We had to schedule another appointment with the doctor in St Augustine to resolve the issue. The appointment was set for January 24th 2023. When we arrived at the America’s Best store #5051 the doctor was not there again and we were told that we would have to make another appointment. Naturally we were upset; but again there was nothing we could do. We decided to call another America’s Best Store #5239 in Orange City Florida and were told that they had an appointment open in March 2023. We explained the situation and were told that there was nothing they could do. We were also told by Kelly, who claimed to be the manager that we would have to pay for a second eye exam if we made an appointment with them even though we paid America’s Best to become a so called club members and were entitled to free eye exams. Now after two and half months my wife does not have the ability to drive because of America’s Best people not providing the service we paid for. Kelly, the so called manager of the store in Orange FL was rude and displayed very poor management skills. It would be very hard for us not to tell anyone about this incident. We are aware we will not be able to gain anything by filing a complaint with the corporate office, but we hope we can help others to avoid this company called America’s best. We have placed a call to the corporate care center of America’s best and are hopeful that the issue will be handled. We realize it is hard to keep help so we understand that companies are scrapping the bottom to hire managers and supervisors as well as day to day workers. Please avoid this America’s Best Company. If they are the best we are in serious trouble. Gary & Sharon Mead

A simple eye test and an order for glasses was a complete nightmare. Initially the Dr. at the Acworth, GA location gave me a wrong prescription for my lenses. Upon advising the staff of the issue, I was told by both the manager and the prescribing Dr. to keep wearing the​ two pair of​ glasses for two weeks. I refused to do so because the glasses were giving me a headache as well as making me dizzy​,​ so I demanded​ that​ another appointment be made to correct the problem. An appointment was set up with another Dr​.​ at the location, however, the evening prior to my re-exam I received a text message saying that my appointment had been cancelled. The next morning I called to see why and was told that the Dr. I was scheduled to see walked out. Unfortunately, there wasn't another Dr. to see other than the original one that gave the wrong prescription. I ended up speaking to the District Manager and going to the Barrett Parkway location to get a resolution. Overall, it took six (6) attempts to get my lenses right and during the process it seemed that only the District Manager and the Location Manager at Barrett were the only employees that cared​ about the situation. The Acworth location manager is condescending and overbearing​, he didn't return calls, or follow up on calls he told the Barrett Parkway Manager that he would make to me regarding an adjustment for the inconvenience​. Sadly, it took from Oct. 19th, 2022 to Jan 7th, 2023 and much time and effort on my part to chase the issue and get the issue resolved. I DO NOT recommend America's Best after my ordeal for the past few months for something that should have only taken less than 14 days.

Horrible experience with America's best McKinney Craig Rd McKinney they are very rude, unprofessional and I'm starting to believe there's no one in charge at that location can't even get a straight answer on when my glasses that I've paid for almost 3 weeks ago will be arriving. Left me on hold for 15 minutes and I had to call back and got the same jive guy that left me on hold the first time and he had the nerve to act like I was pestering him. Don't go there and they lie about the pricing.

I'm happy with my experience at the America's Best in Acworth. The price was very reasonable. George, the manager, was very helpful and spent time helping me choosing my glasses. I recommend them.

I went in at a Colorado Springs location paid them for a contact prescription. They promised me trail pair and then after the fact told me that I wouldn’t get them till 38 days later!!! BS company I will stick with Target.