Great for vehicle registration, terrible for mail
Overall, it’s a great service for getting vehicles registered in South Dakota. But as a commercial mail receiving agency, I’ve had much better service from smaller shops. This company has grown a lot, so they’ve had to upgrade their website/UI (which was sorely outdated), but I’ve had a lot of problems since the update. I’ve had scheduled shipments continue to ship for weeks despite cancelling them, and most recently I’ve had individual shipment requests “disappear” from the system so mail doesn’t get forwarded. Emailing and calling is no help. When my mail was lost after multiple erroneous shipments, they said they’d pay for priority mail shipping to the correct location for one incident, and that was it— but even then, they never followed through with reimbursement. Basically, this service is great when it works, and awful when it doesn’t, and you never know which you’re gonna get. I even upgraded to their top tier plan in the hopes of fewer screwups and a more personal service, but it hasn’t made a difference. (In that regard, I guess it’s good to know you get the same service no matter what you pay for.) They also use gmail for everything, which looks unprofessional and it makes me extremely uncomfortable sending sensitive information to a google service. This is a 5-star service for vehicle registrations, but everyday mail service is 1 Star, so I’ll average it out and make this a 3 star review.
By jmf