Americars Rental CarsReviews of americarsrc.com

Fortunately I read the reviews here on Trustpilot and luckily dodged a bullet with this company! I recently booked a 3 week rental from Orlando International Airport for February next year. Thankfully it was cancelable until 24 hours before pick up. I had booked a vehicle to be collected after my flight landed in Orlando at 18:45. I contacted the company to ask what would happen if I collected my car after 8pm, if the wait to get through the airport and out to their premises took longer than an hour. They replied to tell me that if I arrived after 8pm there would be an $80 fee, which was more than 25% of the total price of my rental. They advised it was disclosed at the point of booking, though I didn’t see it anywhere. If I had, I simply wouldn’t have made the booking. The prices seem to be suspiciously low with this rental company, perhaps as a way of reeling the customer in before they apply additional charges to make their money. I can’t comment on the service during a rental as I quickly cancelled my booking and found an alternative rental company (that allows two hours grace either way) the moment I noticed they wanted me to pay an extra $80!! No thank you!!! Be aware before you book here!

The owners of this company should be in PRISON, they are thieves!. Hired the car at Orlando airport in May 24 and returned the car accordingly. We were told everything was in order and the $1000 deposit would be returned after the tolls had been collected. They collected the toll fees from my account without my authority and failed to refund my deposit. After numerous failed emails I rang their office and was told to send my request for my deposit refund to the audit department. They still failed to acknowledge my emails. I contacted Discovercars.com who were the agent we made the booking through and they told us to pursue our refund through our credit card company. Beware car hire agents who use this company they are all complicit.

This is an absolute disgrace of a company — AVOID AT ALL COSTS! They steal, lie, and respond to all inquiries with complete radio silence. We booked Americars Auto Rental with pick up time 7pm at Orlando airport. Our first reach out to the company was 06:23, via WhatsApp (like the booking confirmation told us to do). No answer. For three hours we called, texted and e-mailed the company - still with no answer. We waited at all three possible pick-up points that we found in the voucher and through Google searches. We asked EVERY driver at all three locations for an hour and a half, but none of them had even heard of the company. At this point we had traveled for 24 hours and the kids where exhausted. We had to hire a temporary car from Hertz to get us to the hotel, costing us When we finally got in touch with the company the next morning, we were told to return to the airport and contact them to get picked up by a shuttle. After a lot of back and forth that day as well, we found the right shuttle bus (with a completely different logo and name than the company we rented from) and arrived at an office in a small container. The girl working there was defensive from the start and explained the chaos the day before by saying they had been "very busy." We presented receipts for the temporary rental from Hertz, but it was out of the question that they would pay for it. They were not at fault. After long discussions, it was time to pay. When I booked, I prepaid €128 and was supposed to pay $371.25 when I picked up the car. I paid for and booked a full-size SUV. At pick up, I had to pay $666.21 (without extra insurance) and (hold on to your seats) what we received was a MID-SIZE SUV!! I overheard the employee talking to her manager on the phone (she said there was an issue with her system, so she had to call for help), where she said (in Spanish) that I was supposed to get a full-size SUV. Her manager responded with something on the other end, and then the employee replied, 'I’ll give her a mid-size SUV.' When we went out to the car and I tried to complain, she said this was the only car they had for us. At that point, we were so exhausted and fed up with the situation that I was on the verge of tears. So there - 24 hours delayed, with a car that’s too small for our luggage, having paid double what we were supposed to for a worse and smaller car — and in addition, we paid $159.75 for a Hertz car for one day. The company stopped responding to us and refused to issue any refunds. Three weeks after we returned the car, the company charged another $69.98 for fuel, even though the car was returned with a completely full tank. This is a really untrustworthy company, and I never want to hear their name again. I wish I could give them zero stars.

Horrific from start to finish. Do not give them your money. The address they supplied on the booking form is wrong - no shuttles went to their new address. The contact number rings out - had to ring 3/4 times before getting through to someone. Had to pay for an Uber to get there. They gave me a car with cracked rear light and poor condition inside. They upsell the toll activation and then STILL CHARGE YOU for going through tolls. Constantly give you the attitude of “not my problem” No apology no sympathy just pure greed. Shuttle back to airport? “Just get on that company’s shuttle over there” They’re on another level. AWFUL! I complained and received $10 compensation which barely even cover the Uber.

All I can say is that I wished i had looked here before I booked the worst car hire experience of my life and feel conned by the Toll Administration Charge and Extra Insurance charges even though at the time of booking I was told I had full cover by their Agent DIscover Cars. The representative could do with some Customer Service Training. Will not use Discover Cars or Americar's on future trips back to using Sixt and other main stream companies. Other issues: Incorrect Pick up instructions from Agent Took almost two hours to arrive at their office and said it was my fault because I was late (Sorry I do not control Airline Delays and US Immigration low staffing as two agents for two full planes) Car looked battered, seats looked dirty and had service light on but was reliable and did the job will go through credit card charges with fine tooth comb

Horrible experience, they made us wait at the airport more than 30 minutes for the shuttle, then they charged us $80 because we signed the contract 10 minutes after 8 pm. We paid $125 for toll activation and they assured us that we did not have to pay any tolls, but then they charged us $90 for tolls. We asked for an explanation and they replied after a month, we pointed out that we had already paid the tolls and they never replied. More of a scam than a car rental

I gave 1 star only because the rental price was fair enough. Here’s my very sad and disappointing experience with Americars. We landed at Fort Lauderdale on August 5th and had booked the car for 9:30 pm. Our plane landed about an hour late due to weather conditions. As soon as we claimed our baggage at the airport, we called the Americars phone number -0019548303997- as stated on the booking confirmation: ‘Having collected your luggage, go outside, and a Shuttle will be provided for pickup at your arrival terminal. Please call or text +1 (954)-830-3997, and the representative will provide a Shuttle pickup.’ We waited and waited, but no shuttle ever came. We texted and called again, and the person who answered just hung up the phone. After an hour and a half, we asked a random shuttle driver if he could take us to the Americars address, and luckily, he was headed to a nearby building. When we arrived at Americars, we discovered that they close the office at 8:00 pm, so it was impossible to get the car (even though we had a booking for 9:30 pm). We called again, and the person on the phone just said, ‘I’m sorry.’ We had to return to the airport with the same shuttle and then paid for an Uber to go around and find a room in a different hotel: we tried five hotels, but there were no rooms available. We ended up back at the airport and had to sleep on the floor. None of my family—my wife, my 17-year-old son, or myself—could sleep. We lost the money we had paid for our booked hotel in Miami. The next day, we arrived at Americars before 7:00 am, but no one was there. Here’s what is stated on the Americars booking confirmation: ‘Business hours 07:00 - 20:00 (Monday). Outside of business hours (for an additional fee): 00:00-06:59, 20:01-23:59.’ I had to call the same phone number multiple times, and the lady who answered kept telling me she couldn’t find the booking. After spending at least 30 minutes on the phone, I had to scream, literally scream, that I was going to call the police, and then she hung up. After several more minutes, I got a phone call, and a different person told me that ‘someone will arrive in 45 minutes.’ When someone finally arrived at Americars, they had the nerve to ask me to leave a good review while smiling. I don’t need to add more.

Wir haben schon an vielen Orten auf der ganzen Welt verteilt Autos gemietet und noch nie eine kritische Rezension geschrieben aber unsere Erfahrung mit AmeriCars möchten wir gerne teilen, damit andere nicht das gleiche Erleben müssen wie wir. 1. Nach der Ankunft haben wir die angegebene Telefonnummer angerufen, wir waren 10Minuten in der Warteschlaufe, ohne dass jemand den Anruf entgegengenommen hat. 2. Der Shuttlebus der irgendwann auftauchte, war in einem sehr schlechten Zustand. 3. Wir wurden an einen nicht sehr vertrauenswürdigen Ort gebracht, der wie ein Hinterhof mit Container aussah. 4. Es waren zwei Kunden vor uns, die Abwicklung dauerte sehr lange. Als wir an der Reihe waren, wollte uns die Dame das obligatorische Versicherungs-Upgrade aufschwatzen, was wir ablehnten. Dann machte sie den Vertrag welcher ca. USD 400.- über dem lag als auf der Buchung. Den musste sie wieder anpassen, sie fragte uns ob wir die Toll Activation für $ 50.- wollen, als wir dies bejahten, hiess es plötzlich es kostet statt $ 50.- doch $100.-. Schlussendlicht waren es auf der Abrechnung aber $200.- statt den anfangs genannten $ 50.-. Den Vertrag konnte sie angeblich nicht ausdrucken da der Drucker nicht funktionierte, die genaue Abrechnung haben wir erst später auf der Mail gesehen. Da unser Flug einen Tag Verspätung hatte, benötigten wir keinen Pick-Up Service ausserhalb der Öffnungszeiten trotzdem wurden uns $ 80.- verrechnet plus noch $ 40.- Bearbeitungsgebühr. Das kann man machen, Kundenfreundlich ist es nicht. 5. Als wir das Auto erhielten, leuchtete auf der Anzeige das Warnsignal „geringer Reifendruck“ und „Service fällig“ auf. Da wir mit zwei kleinen Kindern unterwegs waren, der Flug einen Tag Verspätung hatte und die lange Bearbeitung beim AmeriCars Schalter haben wir den Wagen so entgegengenommen und den Reifendruck bei der nächsten Tankstelle angepasst. 6. Als wir das Auto wieder am selben Ort abgeben wollten, wurde uns mitgeteilt dass wir ihn zu einem anderen Ort bringen müssen. Dort sah es dann etwas vertrauenswürdiger aus. Auch der Shuttlebus war in einem besseren Zustand. Da ein anderer Kunde am Schalter war dauerte es aber wieder lange bis wir an der Reihe waren. 7. Als uns der Wagen übergeben wurde, mussten wir $ 1000.- Deposit bezahlen, welches von unserer Kreditkarte abgebucht wurde, also nicht reserviert. Zwei Wochen nach der Abgabe vom Auto wurden uns weitere $ 166.- von der Kreditkarte abgebucht ohne Information oder Beleg dazu. Wir haben AmeriCars zwei Mails geschickt ohne eine Antwort zu erhalten. Nachdem wir unser Reisebüro und die Kreditkartenorganisation eingeschaltet haben, wurde uns das Deposit zurückerstattet und wir haben erfahren, dass uns $ 150.- für die Reinigung des Wagens verrechnet wurden. Unter den Kindersitzen hat sich Sand angehäuft, welcher meiner Meinung nach aber in max. 10Minuten weggesaugt werden konnte, dennoch mussten wir für die Reinigung weitere $ 150.- bezahlen. Für uns steht fest, wir werden nie wieder ein Auto von AmeriCars mieten.