American Van LinesReviews of americanvanlines.com

These guys did a great job on both pickup and delivery. They were very flexible. They allowed us to reschedule our delivery several times

Updated: February 6, 2024 Shortly after my review, I was contacted by a representative from AVL. They were persistent in their attempts to learn more about my experience and to find a way to compensate us that would restore our faith in the company. The representative was attentive and apologetic. Her interest in making things right was evident in our conversations. I’m pleased to say that we have reached an agreement with American Van Lines. I am impressed with the level of concern demonstrated by AVL. Even though our move was more than 1 1/2 years ago, they were committed to achieving a resolution. I didn't expect this truly positive outcome. I am writing this review for a move that took place two years ago. I was not able to provide the exact date on this site. I have been putting this review off because I didn't want to relive the experience; but here goes. We were moving from northeastern Pennsylvania to San Diego Our conversations with the American Van Lines were initially very positive. There were no issues until the day of our pick-up. On the day prior, the driver called to say he'd be there earlier than expected. We accommodated this change with some difficulty due to an airport run. The day of the pickup, the driver informed us he was having trouble getting his local crew there. They were stuck in Philadelphia traffic. After waiting a couple of hours, the 2 workers arrived. The driver was on the phone trying to get a supervisor to advise next steps with a limited crew. While he was waiting for an answer, the two men began moving furniture from the 2nd to 1st floor. There was some damage incurred during this process. The driver was annoyed because he didn't approve their actions. The decision was made NOT to load the truck until the next day because they couldn't assemble a full crew. The next morning, a brand new crew arrived with the driver and the truck was packed without incident. The men were professional and courteous. We didn't hear from AVL again until we were in San Diego, in our empty house, two days before the last day in our "window". I had to call them, because there was no contact about a drop off day. After more than seven attempts to get answers from customer service, I contacted our driver. He expressed shock that we didn't have our delivery. He explained that after he'd picked up our things, he drove to North Carolina for a family event and ended up in the hospital with an emergency surgery. The truck was picked up there and driven to the warehouse in Pompano Beach, Florida, where it sat for more than two weeks. No one informed us that this had happened. Even when I finally got a human at customer service, I received no information. It was our driver who provided the details. It seemed that it was my constant calling that got things moving. A new driver was assigned. All our things were moved from the original truck, to a warehouse (assumed), and onto a new truck. It was twenty-five days from pick-up to delivery, during which time we had no furniture, and only what we brought in our car! The outcome: The men who unloaded our things were good, very professional. They moved very quickly, which made checking our 200+ boxes, set in the house and garage, impossible to check against the many paged invoice. The movers don't sit around waiting for you to make sure everything arrived Unfortunately, during the course of the initial pickup and delivery, approximately $3000 worth of claims due to both damage and loss occurred. There was solid wood furniture that suffered splitting and cracked edges, due to conditions in the moving and warehouse storage process. One aluminum console table had been wrapped with a blanket and thick rubber bands, was collapsed and irreparable. Wood pieces had chips and deep gouges. Class shelves were chipped despite bubble wrapping. A fireplace lid was crushed. There was no information on how many times our things had been moved. We had thankfully opted to purchase third party insurance. Thank goodness. This was a most awful experience. The nice men whom we met during the pickup and delivery, unfortunately do not make up for the horrendous experience in trying to deal with customer service. We were offered (and accepted) a mere $300, after requesting to speak with a company manager, for the "inconvenience " we incurred. To be clear, we had read reviews and American Van Lines was listed in the top 10 companies for cross country moves. I later learned that a friend had also used them with similarly negative experience (loss of several boxes) and no recourse. Final note: Just yesterday, we were looking for our pressure washed for the first time since our move. Sadly it was never delivered and it's way past being able to claim. That's on us. I hope this painful review helps someone else avoid a similar situation.

My movers were GREAT? Efficient and careful with my property. Friendly! A great move! Thank you!!

My initial review was not so kind, due to some miscommunication and lack of coordination complaints between my American Van Lines move coordinator and the third-party moving company that ultimately picked up and delivered my stuff, and overcharged me $130. But I’m updating my review and rating based on the follow-up customer service rep, who reached out to me and went out of her way to make things right. It more than made up for the negative issues I experienced during the moving process.

I recently used mover American Van Lines. Although they moved my possessions from A to B, the experience was less than stellar. I did not know this beforehand, but American Van lines did not have any trucks available, so they contracted out the job to another mover. I first learned of this was when the truck pulled up without an American Van Lines logo. I tried calling the coordinator assigned to my move but could not get a hold of them as it was on a weekend. I should have been provided with a “after hours” number. The truck was too small. The estimator grossly underestimated my possessions. The lead mover did not want to start loading and did not think it all would fit. For example, the wardrobe boxes were estimated at 2 but I needed 4 plus the regular boxes was estimated at ½ what I actually needed. The movers ended up leaving a small amount of my possessions behind because they would not fit in the truck. Plus, the contracted moving company almost ran out of boxes. Apparently, they bring enough boxes for what they expect to pack. There were only 2 workers assigned to both pack everything and load it into the truck. It took in total 7 hours. More crew should have been provided. The delivery date was stated by the coordinator to be 4 days after loading. It ended up being only 2 with little warning, and a threat to store my possessions for an additional charge of $2.000.

It was a great experience because they were on time smooth, wrapped everything. Perfect no damage and courteous.

A pine chest was broken. Some things never arrived and probably left on truck. They went so fast, i really wasn't able to check thoroughly. When i called, they were not able to find stray boxes ir reimburs. I doubt if i will use american van lines again. This move was from Louisiana to north Carolina 2018

A very professional moving company who took great care of my property. They also provided a very fair price. I’d highly recommend them to anyone.