American Musical SupplyReviews of americanmusical.com

I am very disappointed with my experience with American Musical Supply. I placed an order, but it was canceled. I contacted customer service to find out why, and all I was told was that they couldn't match my information with my address. I asked several times what information didn't match and what I could do to resolve the issue, but no one could give me a specific answer. Instead, I kept receiving the same generic response over and over again. Without knowing what the actual problem is, it's impossible to fix it. I expected much better customer service. If a customer's order is canceled, they deserve a clear explanation and guidance on how to resolve the issue—not the same scripted response repeated multiple times. Unfortunately, this was a very frustrating experience, and I won't be shopping here again.

Superb customer service. Very responsive and professional. Great prices as well. Items arrived very quickly, well packaged and in perfect condition. These folks were great to work with. I'll definitely buy from them again in the future!

AMS has been amazing for me, they always have what I need at great prices. I appreciate the pay overtime, it's a helpful option for people on a budget.

Ams is the go-to place if you want your favorite gear in your hands by tomorrow. They've got everything you need. Highly recommend them. It's my favorite spot to shop.

I’ve made 10+ purchases from AMS. ALWAYS fast/free shipping. Love the interest free payments and if ever there’s an issue with one of the products they make it right! You can’t ask for better service. I’ll be a life long customer! That you AMS!

When you finish your last payment GLEN W (#1 sales rep ) called me personally to thank me. ( not an IA dummy lol !! ) If you are a weekend warrior like me, a responsible being who had unfortunate life events that lead to fair\damaged credit keep reading. Every company said NO, well AMS says YES!!! no credit check! you can have your music gear in 12 easy installments ( i started with the 6 months plan ) with no INTEREST!! that is crazy!! AMS believe that there are still some good people out there that with a hand can make their gear dreams come true! If you need some equipment for the weekend gig but you are not tesla or amazon CEO , AMS is the ticket. Ask for GLEN W, he will go above and beyond to help you out regardless what you need is. And last but not least , plan your finances in advance so you complete your installment plan as scheduled. Pay 1st...Booze Next :D

I love this company.. I ordered the FL KEYS MIDI CONTROLLER! It came in 2 days BRANDNEW perfect..

I did like them at first. But after a few purchases, I realized they have zero respect for their buyers. Gear is gear. Warrenties are warrenties. But customer service is key. And that's why I'll be spending my money elsewhere from now on. This company is not acountable for a professional's needs. They don't keep agreements, will double sell stock and won't do what it takes to make it right. Professional buyer beware.