americanhomes4rent.comReviews of americanhomes4rent.com

This company is all about taking applications fees and denying applicatants knowing perfectly that they will be denied. They use ai to answer questions and blame it on ai which is their excuse for not answering correctly about requirements. Which they are the ones who set up the ai that way. Please dont fall for the same scam. It was stated later on by a live person that they do not work with bad credit and while other options are availible the applicatant will still need to reapply again making them pay twice. Beyter to avoid them altogether. Bad service,poor explaination and taking application fees for the same person twice.

My experience with AMH has been disappointing from the day I moved in. The home had multiple issues at move-in, all of which were reported and documented immediately. These were not problems that developed later during my lease. Despite my efforts to work through the proper channels and give AMH opportunities to address my concerns, I experienced ongoing frustrations with communication, response times, and the overall handling of the situation. After dealing with issues that existed from the start of my tenancy, I was ultimately offered only $100 in compensation. Given the extent of the concerns and the length of time involved, I did not feel that this adequately addressed my experience. I recommend that anyone considering renting from AMH conduct a very thorough move-in inspection, take photos and videos of everything, and keep all emails and maintenance records. This review is based solely on my personal experience as a resident.

**WARNING** Do not rent from this company!!! I was a tenant since 2017, we started in another state and moved to Florida (Orlando Office) this is where our trouble started. Besides numerous ignored requests to fix things, won’t even get into that our real trouble started when we decided we were fed up and done with AMH and decided to move out. I have house cleaned by a professional and do everything right to get my deposit back. We had been in this home for 4.5 years. I get my move out inspection, I’m hit with $700 fee to repaint house, a $250 cleaning fee, numerous other things which were out and out lies. They said we left trash on curb and charged $75 it was a bulk up that was scheduled and already paid for and completed. I complained about erosion of grass in back yard during my 4.5 years because it needs graded and repaired and gutters. They hit me with $2700 bill to sod the back yard. The list goes on and on. You try and dispute and they just blow you off. You try to escalate and ask to speak to manager and they refuse to give you the managers name, phone number or email. This place is a scam! I wish I would have seen all these other reviews before I rented. Their actions are borderline criminal! Stay away from this place!!

My experience with AMH Property Management has been extremely frustrating. Since early July, I have submitted multiple maintenance requests regarding an ongoing air-conditioning problem, yet no meaningful action has been taken. We were given an appointment window from 8:00 to 5:00 PM. and cleared our schedules to accommodate the visit, but no one showed up or contacted us. The property manager has offered excuses instead of solutions, even suggesting that we turn or close the vents to redirect the air—steps we had already tried before reporting the issue. We were also told that because we rented the property, we should maintain it as if it were our own. We take care of the home, but a malfunctioning HVAC system is a property maintenance issue that requires professional attention. Attempts to contact corporate have also been successful.. At this point, I am exploring every available option to vacate the property. Prospective renters should be aware of the poor communication, missed appointments, and lack of urgency we have experienced when requesting necessary repairs.

do not rent from this property management company -they are the absolute worst company - my ac has been having issues in this texas heat for at least the past 30 day and is still not working - maint. has been involved - 4 different vendors - then when you can't make one appt from a vendor they have an issue and want to "serve" you papers - but what about the past 6-8 techs/vendors that i have allowed in the home - once again i urge you not to rent from this place - maintenance is a joke along with the property managers they are rude and hang up on you when you call - stay far away - i promise you will be completly dissatisfied with amh if you rent from them

AMH disables portal access and local cash payment networks (WIPS) if you fall behind on rent. Because they do not maintain a physical office in Colorado, you cannot drop off a payment locally to clear your account.After falling two months behind, I contacted resident management to pay my balance. I told them I had the funds and asked to have WIPS reactivated so I could pay locally. Management refused, told me "that sucks," and stated they had to receive a mailed check by the 31st or September's balance would be added.To get a balance figure, I had to use their text line, which quoted one amount, while the property manager quoted a higher amount. They ignored my requests to clarify the discrepancy.Because mailing a check would not meet their same-day deadline, I had to buy a plane ticket, fly to Utah, and hand-deliver the higher payment directly to their office to avoid being penalized further.AMH relies on an operational structure that restricts written account visibility and removes local payment methods, forcing compliance under strict out-of-state deadlines. This systemic removal of communication and local access creates a predatory dynamic where tenants are forced to pay blind just to protect their housing. I have since discovered that the balance discrepancy was caused by an unverified $245 maintenance fee added to my account. AMH falsely represented this fee as a tenant responsibility, claiming a vendor reported the dryer vent was 'just dirty.' This is a direct misrepresentation of both my lease and state law.The dryer vent is entirely blocked and structurally compromised, creating a severe, documented fire hazard that has rendered the appliance unusable for months. Under Colorado's Warranty of Habitability (C.R.S. § 38-12-503), landlords are legally mandated to remediate active fire hazards and maintain safe, functioning ventilation. AMH maintenance technicians have visited the property twice, explicitly stated that a standard clean-out was insufficient, and noted they would need to cut into the basement ceiling to repair the blockage. No repairs were ever completed.AMH is actively violating state law by falsely shifting their legal maintenance responsibilities onto the tenant, charging for an uncompleted repair, and utilizing portal blackouts to prevent the tenant from seeing or disputing the charge before deadlines hit. I request that the Attorney General investigate AMH for fraudulent billing practices, misrepresentation of tenant obligations, and failure to maintain a safe environment.

Common ComplaintsSlow Maintenance: Tenants frequently wait weeks or months for critical repairs, such as broken air conditioning units or plumbing failures.Poor Communication: Local property managers and corporate customer service lines are reported to be unresponsive or difficult to reach.Move-out and Fees: Reviewers often cite unexpected or excessive charges withheld from security deposits for minor wear and tear.Aggressive Policies: Tenants note rigid, corporate enforcement regarding late payments and lease renewals.

Save yourself the headache—do not rent from AMH. My experience with their customer service and property maintenance has been an absolute nightmare. First, their customer service is abysmal. When you call for assistance or have a basic issue, you are met with dismissive attitudes and zero actual support. Case in point: the resident portal glitched and kept rejecting my payment, claiming my card was expired. It was the exact same card I used the month before, and it was nowhere near expired. When I tried re-entering it, the portal blocked me because the information was identical to what was already on file. I called Customer Care and spoke with Kiara, who immediately blamed me, refused to troubleshoot, and insisted the problem wasn't on their end. Her only "solution" was forcing me to go out of my way to mail a cashier's check. Total lack of basic support or accountability. Second, their maintenance process is completely hands-off and cheap. AMH forces vendors to schedule directly with tenants, offering zero communication regarding what work is actually authorized or being done. Because AMH gave me no notification of what the deck repair would entail, I didn't have the deck cleared off beforehand. The vendor sent a single person to the site, and the items on the deck were far too large for me personally—or for that one worker—to move. Rather than taking accountability for their total lack of communication, AMH falsely claimed I "refused to work with the vendor." The finished deck looks worse than it did before they "fixed" it and is literally half the size of the original deck (which was one of the features the house offered when I chose to live here). The stair case is super steep. The workmanship is low quality (boards are already warped a few weeks later), and the deck will undoubtedly have to be completely redone within a years time. After a decade of being a reliable tenant, it is infuriating to watch a property management company take over, hire incompetent contractors, shift the blame onto residents, and rely on rude staff who dismiss valid concerns. Avoid AMH if you expect basic competence and respect.