American GreetingsReviews of americangreetings.com

I am one to check reviews, but didn't think I needed to with a big name like American Greetings. I signed up for the 7 day free trial and sent a birthday card. They immediately cancelled my free trial and charged me $35.99. I contacted them and they said if I schedule a card to go in the future, the free trial ends and there is information on their site that says that. I did not schedule the card to go in the future and I never saw a warning that my free trial would end. I have opened a dispute with my credit card company as should all of you who have had this same issue - and it seems like it's 90+% of people who signed up for a free trial. Shameful.

The free trial is deceiving and a total scam! If you try to send a card, you’ve already clicked start my membership and it’s no longer a free trial! You will get charged one month rate plus taxes if you cancel once you try to cancel within less than 24 hours. They refuse to refund my card! Don’t fall for it!

We lost access to our email address that we had used to subscribe to American greetings.com, so when it was time for the 2-year renewal we did not get a notification and there was a $49.99 charge to our bank account. I called and the very nice customer service agent did tell me they have a 'no refund' policy, so we did not get a refund. OF COURSE THEY HAVE A NO REFUND POLICY! Because then they can always keep your money! The company does provide an ok service, but they are playing both ends of the online service game - it's easy to subscribe, it's easy to get accidentally charged, but you ain't getting no refund no way no how! The agent did turn off the auto-renewal - for 2 years from now, and she did change the email address, so at least now we can access our account and confirm that the auto-renewal is off. Update: No change in my rating, but I appealed to Paypal (our payment method) and they were able to get me a full refund. So I'm happy about that!

Dear American Greetings Support, I’m contacting you regarding a one-year subscription that I mistakenly subscribed to. I’m not interested in keeping the subscription and would like to cancel it immediately. Please process a full refund of the amount charged to my account and confirm once the subscription has been canceled. Thank you for your assistance. I look forward to your prompt response. Best regards, Jermaine Clark

I used American Greetings to send an e-card to a family member. (7/9). I read the cancellation & membership information carefully, then entered my bank card info, knowing full well that it must be cancelled before the 7-day period was over. I cancelled my membership (7/10) & turned off auto renewal one day into the trial. I received confirmation, stating membership was cancelled and auto-renewal was off. Seven days later (7/16), $7.99 was taken out of my bank account. I contacted American Greetings via email (7/16) politely requesting that my account (trial period dates, date of cancellation & auto-renewal revocation) be reviewed and a subsequent refund be issued. I included screenshots/emails illustrating I cancelled well within the trial period and turned off auto renewal. I received an email back, saying they confirmed my cancellation and membership would end as of 8/8. I emailed again and included emails & screenshots clearly showing cancellation, as per policy. Their second response stated that, as a member, my responsibility was to cancel within the free trial period. Also explained were their terms of service regarding refunds if a member failed to ensure the aforementioned cancellation. I was told they had "arranged" for my account to expire on 8/8. No mention of documentation provided, proving otherwise. No acknowledgement of mistaken dates/charges and no refund, leaving me to realize that the charge was not an error. When or how a "member" cancels is irrelevant. No part of their "free trial" is free. It doesn't matter how long it has been since you signed up, or whether you turn off renewal. There exists no date upon which your free trial converts into an actual 'paid subscription.' The moment you input your card details, you are 100% guaranteed to be charged for, at minimum, one month's membership fee. Reaching out to customer service / providing them with black and white proof of erroneous charges will accomplish nothing. Calling the 800 number, issued during any email exchanges, will also not end with any type of refund. The bottom line is this—give them the means to do so, and you will be charged. Don't give this company your credit or debit card information. Buying an ecard via another service or company will cost nothing in comparison.

Stole membership fee without providing reminder of trial ending. Charged without actually proving any service. Ecard sent couldn't be opened so I cancelled but AG refused to refund. Terrible company. Will no longer support.

Delivery date went from 2 days to 18 days!!! UNACCEPTABLE! It’s a custom wrapping paper for a birthday that I now have no use for.

First time using was frustrating, 2 hours to send a card after non-refundable ransom was paid. Two days later, tried sending my daughter a birthday card, the website wouldn't load. Fool me once. For stealing customers hard earned money, management should have their fingers crushed in an old fashioned printing press and find a new line of work. Will be certain to spread the word, American Greetings is a scam.