Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
66 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reserve tee times for public and private golf courses across the country. Weddings, tournaments and other events at clubs nationwide. Plan your golf outing through American Golf!
American Golf (americangolf.com) has 66 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
66 approved reviews, newest moderated first
Having been given a voucher for my birthday I made an order which never arrived. When contacting AG they said for some mysterious reason the order had been dispatched only to be returned to the distribution centre and issued me with a second voucher. Guess what? Nothing has arrived and despite numerous communications I have heard nothing. Will never buy from. AG again. Local Pro Shop for me!
By David M.
As I read lots of reviews on here saying that American Golf sell items that are not available. As a result I was not shocked to get an email from them to say the club I bought 6 days ago is no longer available and being issued a refund. They need to sort this issue out, they have lost me as a customer and I will go elsewhere from now on.
By John D.
Having ordered a golf shirt from American Golf, I was let down by their couriers (EVRI) who failed to deliver on three separate occasions. So, I thought I would call AG - not possible as they do not advertise a telephone number!!😡 So, I sent them an email and got an automated response that they were busy but would get back to me in 3-5 days!! Outstanding - NOT! American Golf obviously do not place any importance on customer service or aftersales. Therefore I will never ever order anything from them ever again. What a shower😡
By Martin B.
Booked a fitting session on line for the hull shop/centre Got a courtesy call 2 hours before he asked what I was looking trying etc , mentioned I was left handed and they only had TWO clubs to test out ! no callaway , mizuno etc etc , massive retailer who cannot manage to help LH golfers, never gave option on line of specifying LH or RH
By Steve B.
Never buy an AG gift card it’s a con! I was given a £100 gift card which I used online to buy a pair of golf shoes, I ordered 3 sizes and paid the balance on my card. When I returned 2 pairs I asked that the gift card be used to purchase the pair I retained. However AG sent another gift card and would only refund my card for one pair which means I’m stuck with another gift card. Very poor customer service.
By Robert
Really poor experience with the returns team. I bought a Ping golf bag off the website and it has a damaged zipper which needs to be repaired. Both American golf and Ping are refusing to do the work or refund the item. In future i will be avoiding both Ping and American Golf and using Halpenny instead. Awful customer service experience
By daniel H.
The same problem as last time I'm afraid - email vouchers ordered , not received, reported, respond after a week saying they will resend, still no vouchers , report again, another email a week later saying they will resend, still no vouchers!!! Appalling service . I wrote a similar review last week and this seems to have 'disappeared' what is going on
By Customer
I've dealt with Gary and Andrew lately, Gary sorted me with my new irons, brilliant advice and service. Andrew just the other day for my new electric trolley, I must say he was quite superb, both gents a credit to the store. Looking forward to spending more money there!
By Robert M.
