American Floor Mats, LLCReviews of americanfloormats.com

Trust the reviews on this one, the time stated online to get your product is not accurate and will fluctuate after ordering. The customer support is nonsense, they basically have a suck it up and hope for the best response. I would not recommend using this company when equal and superior product exists elsewhere without the hassle of order fulfillment issues.

I purchased rubber flooring for a home gym. Their site claimed fast shipping, typically within a few days of ordering. It's been three weeks and their website says it's still in production. I reached out and they said it would ship on a specific date (three weeks after ordering), and it never did. Do not spend your money here. Terrible.

Ordered black rubber flooring for a gym. The rubber quality was inconsistent (some more shiny, some more gritty). They did not resolve, and could not promise consistency in their product. Customer support was unhelpful, and kind of passive-aggressive. Would not recommend.

Absolutely Unacceptable Experience — Avoid This Company My experience with American Floor Mats has been nothing short of unacceptable, and I want to clearly outline everything that happened so others know exactly what to expect. 1. No Physical Location & No Inventory I learned that this company has no physical location and that all employees work remotely. Nothing is kept in stock. Every product is manufactured only after an order is placed and then drop-shipped from third-party vendors. Because of this, orders take significantly longer than the timelines they promise. 2. First Order Was Completely Wrong When our first shipment finally arrived, it was entirely incorrect. Instead of immediately correcting their mistake, the company tried to pressure us into accepting a partial discount to keep the wrong product. We had to push back just to get what we originally paid for. 3. Replacement Took Months & Arrived Damaged The replacement shipment took an additional two months to arrive. When it finally showed up, it was damaged during shipping, and we had no choice but to refuse the delivery. 4. Promised Refund Was Never Issued We were told we would receive a full refund, but that refund never happened. We had to call multiple times, and every attempt to speak with a manager resulted in excuses — we were repeatedly told they were “in meetings” and no one ever followed up. 5. Forced to Dispute Through Our Credit Card After getting nowhere with the company, we ultimately had to file a dispute through our credit card company just to get our money back. ⸻ Final Verdict: Do Not Do Business With American Floor Mats Based on everything we went through — incorrect orders, months-long delays, damaged shipments, no accountability, and the runaround on a refund — I strongly recommend avoiding this company completely.

I want to echo the reviews here about the absolutely abysmal customer service; they sent me the wrong product, gave me the bullshit “you have to pay for shipping and a 25 percent restocking fee” for THEIR mistake, said this was a courtesy (wtf?!) and then claimed a clearly wrong order confirmation (for a hog urine splash guard-I am not making this up) that they sent me was part of a banner ad. This despite the fact it had an order number. I hope the MD attorney general’s investigates this terrible company.

Absolutely Misleading!!! I ordered a mats that stated it would ship in five to ten business days. On the 12th business day, it finally shipped. I decided to give them another chance and ordered a different mat that was advertised as a “quick ship” item—shipping in just days.” After placing the order, I was informed it would still take - business 5-10 days to ship. There’s nothing “quick” about that. Don’t believe the shipping claims — it will take at least three weeks before your order is actually on a truck.

The cut of the floormat I ordered didn't meet the specifications so it couldn't be used. It was never used, and in the original box. I asked for a refund. They wouldn't help at all. They have a great product but they have no customer service skills or try to help with the issue. Also, the way it was packaged made the mat buckle. I will never order form them again.

Price and delivery were fine but I ordered a desk chair mat and it came tri folded!! Why on earth would they tri fold a big plastic chair mat that's not made to be folded?. I doubt it will ever be actually flat. Definitely won't but another one from these guys.