American Family MoverReviews of americanfamilymover.com

I originally reached out to A.F.M in January 2025 to discuss my family's move from Nevada to Virginia in June 2025. "Daniel K." - who I have not heard from since - provided a moving quote of 650 cubic feet and $3,575 for a THREE BEDROOM home with furniture and 70 boxes of items. I have no clue what happened to Daniel, but somehow I was passed along to an "Adrian". In March, we agreed to pay the additional $873 for moving/ packing supplies, which increased our total to $4,448. It's about two weeks before the move and I have heard nothing from AFM. I call, and Adrian is not available, and I am speaking to someone new, (again) this time, it's "Ray." I knew that there were different amounts I needed to pay (deposit, pickup and drop off) and I wanted to clarify them. 28 minutes on the phone with Ray and he was able to give me no answers. He couldn't even tell me who was assigned to my move. On the 9th I called and was able to speak to Adrian, who was able to give my payment breakdown and let me know someone would call the night before to set up times for pickup. I told Adrian about my less than satisfactory call with Ray, and he gave me his work schedule and the best times to get ahold of him. Little did I know, this would be the last time I spoke to Adrian. Well, I didn't get a call the night before, I got a call three nights before, and asking if I would be ready for pickup the next morning. I, unfortunately declined, and said Monday is still the day for us. Sunday night comes, no call. Monday morning, I wake up at 6am Nevada time to call Adrian, because he told me he would be in office "ready to help!". I get Ray again. 32 minutes of being on the phone, we finally figure out who my movers are going to be and instead of them arriving in the morning, they arrived to pack up my three bedroom home at 630pm! Another surprise - how is AMF doing their estimates? With our furniture, and 33 boxes (37 less than what our estimate states) we are NOW to pay $8,200?!? About double our estimate. I would understand a thousand or two, but seriously AMF is out of touch with their estimate figures. So pickup happened on 6/16 and it is now 6/25. Our estimate from AMF states first available delivery date is 6/23. Obviously that date has came and went, without hearing a PEEP from ANYONE. We call, and of course, Ray, is the only one available - oh, and don't bother asking for a supervisor because there never is one "available". Ray says now that we have a window of 21 days for our items to be delivered. We asked Ray if he had been leaving messages for Adrian - our moving specialist to call us, and he gave us the run around. Obviously he is ducking our calls. They claim to work with professionals- they sent over Master Moving INC which has an F rating with the BBB ! An F!!!! Even though I was told we would revive a three day notice of when our furniture would arrive - we were given a 12 hour notice by the driver. The moving company called while the movers were there and said they were "en route". Before they started unloading they wanted the remaining money first. Nothing is labeled and everything is thrown into boxes. Furniture delivered 6/30 from a 6/16 pickup. We also seem to be missing over $1,000 in belongings. Including my Dyson hairdryer, Tory Burch sandals and several bottles of Chanel perfume. An oil diffuser (open) was put in a box, obviously oil spilled on countless previous items- including matryoshka dolls from Kazakstan family brought to me from overseas. Bedroom furniture scraped up. We almost sliced ourselves open with the amount of broken glass that was in this box. We called again today 7/21 and spoke to a Gae (gay) who also has no idea why Adrain hasn't called. She asked for an email, which was sent promptly after she asked- (even though they haven’t responded to any of my emails since 6/14/25) She couldn't tell us who was in charge of the company - what employee doesn't know who the CEO is of their own place of employment - and told us her managers name is "Danielle".

Where do I start? How about the fact that they quoted me $1,800 and I ended up paying $9,500. Or when I emailed them twice to tell them that we would have more stuff than initially quoted and, when I asked what the extra cost would be, they said there would be no extra cost. Then when I tried calling and emailing them to clarify, there was no response. They also hired a very unprofessional moving company (apparently they are just brokers and don't have their own trucks), who showed up 2 hours after my scheduled window, constantly complained about the work, didn't provide an inventory list, showed up 3 days late, stacked my stuff in a way that either destroyed boxes at the bottom or just threw furniture on top of each other without any care, and then dumped their trash for us to take care of. Never EVER use this company. They will act all nice and professional to get you and then bait & switch you into paying 4.5x more than expected. They should be out of business.

Scam Only interested to sell you a contract, charge more during pickup. Stop taking your call and breaching the agreement and giving you BS. STAY AWAY. Adrian, Brad all crooks and pros in scamming you.....

This company is a complete scam They are liars and cheaters. They promised delivery in 2-3 days to secure my business, took all my belongings, and then suddenly claimed it could take up to 30 days with zero accountability. This is nothing short of holding my things hostage Their sales team sweet-talked me nonstop before pickup, but once they had my stuff, they turned into ghosts or rude agents who couldn't care less about helping me. They are unprofessional, unethical, and operate like a legalized extortion racket. They have caused me an unbelievable amount of stress, mental trauma, and disruption to my life. It feels like they deliberately lie to trap customers, knowing you have no choice once they take your belongings. If you want to be robbed legally, choose them. Otherwise, stay far away from these scammers.

If I could give zero stars, I would. Hiring American Family Movers was one of the most stressful, expensive, and infuriating experiences of my life. They scammed us out of thousands of dollars, completely botched our move, and showed a stunning lack of professionalism, organization, and accountability at every step of the process. They were a full day late to arrive, with no proper notice or apology. When they finally did show up, they did not move all of our items, just “forgot” them… even though we had done a full video walkthrough with them beforehand and sent detailed photos. They had to come back days later to pick up the rest, further delaying our move. Once they had all of our things, they refused to send them until everything was collected — again, something they never communicated clearly. Despite having our exact address well in advance, they suddenly claimed upon arrival that they couldn’t park near the home. That “surprise” cost us an extra $600 to shuttle items around the block — a fee that felt intentionally deceptive. But the worst of all was the bait-and-switch pricing. Our quote was around $1,500, and by the time it was all said and done, we had paid over $5,500. Why? They suddenly claimed we had “more items than expected,” even though we literally showed them everything via video call beforehand. They did this up charging 3 times. Including after a thorough walk through of our apartment. They also claimed that packing materials and service would be included. They packed nothing. No boxes. No supplies. Nothing. When our items finally arrived, late, of course, the driver showed up alone, with no one to help unload anything or bring it inside, despite being told our things would be unpacked and set up. He dropped it all in front of our house and left. To top it off, they delivered us someone else’s furniture. We caught one piece and told the driver to take it back, which he did, but we later discovered a box that wasn’t ours. We tried multiple times to return it, and they simply didn’t care. Meanwhile, one of our own boxes, worth about $2,000, went missing. When we asked them to address it, they demanded proof of purchase for every item inside, which was ridiculous and clearly a tactic to avoid taking responsibility. We received no follow-up, no accountability, and no reimbursement. The driver promised to “reach back out”, of course, he never did. A number of our items also arrived damaged. American Family Movers was not just unprofessional, they were exploitative. This was not a moving service; it was a con job. I’ve moved multiple times and never experienced anything even close to this level of chaos and dishonesty. Save yourself the heartache, the money, and the stress. Avoid this company at all costs.

UPDATE: Thank you Steve. You are the first person from American Family Mover to respond to me in the month since I first requested a refund of our deposit. I certainly understand that there can be factors out of your control. We pivoted as necessary and managed the move ourself. I will be fine if you refund our deposit, since you were not able to provide our confirmed move. ****** DO NOT USE THIS COMPANY!! Still waiting for a response from American Family Mover (AMF) to our request for a refund of our deposit, given that they NO-SHOWED our confirmed move. We made a reservation with AMF in April, to move our daughter from MA to SC in June. I understand now that AMF is a broker more than a moving company, which was certainly not clear during my initial conversations with the rep (Adrian). He was very friendly and reassuring that we were all set with our dates, which I expressed were crucial. I confirmed via email & phone both the week & day prior, was reassured that our window was 8am-10am on June 10th, and was told that the movers would call by 6pm on June 9th to clarify a more precise time. They did not call, so I called Tuesday morning June 10th at 8am and was reassured that “since it was confirmed they would probably just call when they were 30 minutes away.” So my daughter and her fiance sat in the middle of all their boxes and waited. We called the main number and spoke with “Ray” many times over the next 9 hours, trying to understand what was going on. All he could say was that the main office was closed (Tuesday mid-day?), the internal team was not responding to his inquiry, the internal team was working on the inquiry but had no information, and there was no manager available. We asked who the movers were and he couldn’t say. We asked that someone contact the movers and he said there was no way to do so. It all made no sense. We were increasingly fearful that this was all a big scam. When there was still zero information at 5pm, we concluded that AMF was either a total scam or had, at the very least, been unable to honor our confirmed reservation. Our daughter and her fiance scrambled to rent a UHaul and load everything themselves, while my husband and I canceled our vacation and drove 4 hours to meet up with them and drive their UHaul from MA to SC ourselves. When a new AMF agent called at 5:30pm and said they would have someone there at 7am the next day, we had zero confidence left. When the “mover” called at 7pm, I said I had a couple of questions for him, including when he thought he would arrive in SC? He asked if he could call me back… and then never did. Our fears were confirmed and we continued with our emergency pivot. In hindsight, it probably should have been a red flag to us that we couldn’t pay by credit card, even though their website says they accept credit cards. We have reached out to Four Winds Relocation, LLC (to whom we were required to pay the deposit by Zelle or Venmo), but they have not responded to us either. We are positive people by nature and almost never post negative reviews, file formal complaints, or pursue legal action. This whole experience, however, has been deeply frustrating.

This company took $2500 of my money and did not complete the contract. they did not move one piece of furniture. Check your inventory list. when they showed up to my house, the movers automatically wanted more money. the inventory list was incorrect, they wanted money to adjust the list. it wasn't even my list. Do tyour research, READ THE OTHER REVIEWS! SAVE YOUR MONEY AND YOUR SANITY!

This has been the worst moving experience of my life. Not only did it take over 40 days for my belongings to be delivered, but communication was nonexistent throughout the entire process. I called and emailed repeatedly with no response or updates. When my items finally arrived, I discovered that over $13,000 worth of personal belongings were missing, including electronics, designer items, and sentimental valuables. To make matters worse, I reported the stolen items immediately (within a week of delivery), and neither company has provided a claims department, reimbursement, nor any resolution. I was completely dismissed. The most alarming part? My Apple AirPods Max were traced to an address in San Jose, CA — showing clear proof that my stolen items were relocated and possibly resold. I paid $2,200 for this move, only to be met with theft, silence, and blatant negligence. I’ve since taken legal steps to seek justice, and I strongly urge others to stay away from this company. This isn’t just bad service — it’s criminal behavior.