Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
146 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.
American Book Warehouse (americanbookwarehouse.com) has 146 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
146 approved reviews, newest moderated first
Quick responses to my questions. A sincere willingness to locate a hard to find book that was in excellent condition. Your pricing and shipment time are much appreciated. You will be my first choice for future book orders. Marty
By Martin C.
They were the only ones who had the book I wanted. There was a problem with shipping, most likely due to the holidays. But the customer support responded quickly and showed concern, updating me with the shipment and even refunded some of my order
By Aleks Y.
Took my money and extra for priority shipping. Never shipped the product. Never have me the “automated email with tracking info”. Ignored 6 attempts to contact over 2 weeks. Had to file a dispute with the credit card company
By Cortra
One of the most awful customer service and overall online shopping experiences I have had. Did not receive my order, took over a month to even receive a reply, never got a tracking number. Once they did reach out they attempted to bribe a 5 star review. Overall shady practice, would recommend shopping elsewhere.
By CJ S.
I never received tracking information, nor my book. They did take my money, though. I had to do a charge back through PayPal. 0/10
By Brie
Excellent customer service. Extremely friendly and helpful. They were able to resolve my issue quickly and professionally. Would recommend!
By Eric D.
1. Never received my order (ordered December 7th) 2. No tracking provided when item "shipped" 3. Non responsive customer service (sent one response after I sent a complaint through Amazon demanding a refund) (I sent 4 emails, including one to management, Amazon sent an inquiry on my behalf and I also left two voicemails). Amazon, NOT American Book Warehouse, has since refunded me as I used Amazon Pay. 4. Company claims they are using AI for help being short staffed (I never got an AI response) and they claimed my item should have arrived on the 19th - but they also had no tracking and had reached out to the shipper... it has been over a week and I still have not heard back). 5. Proceed with caution from this company.
By Sarai B.
NO customer service. I’ve left at least 5 messages and 2 emails. No reply. The book arrived 2 weeks after ordering it and it is used and beat up. I did not order a used book!
By Amy
