American Auto HaulReviews of americanautohaul.com

DO NOT USE. Horrible, unethical business!! They will quote low price, you pay, they not pick up car, then jack price up and hold you and your car hostage until you pay the higher price. Run, don’t walk, away from this so called transport company!

Stay away from this company. I forgot to look at the reviews beforehand, so I just saw the very low price they gave me for shipping my car and chose to proceed. Before I paid for the insurance deposit, I explicitly confirmed with the agent, Denver, about the pricing, and he confirmed all of it, so I paid the insurance deposit. A couple days later, I get a series of emails from him where he mentions how factors like the Iran conflict and other things are making it difficult to find a good price, but that he would not pass that onto me. Finally, though, he comes back to me saying he's "pleased" to have found me a price that was three times the agreed upon price. I told him that this price did not work and was not what we agreed upon, and that if he was going to go with that price then I wanted a refund on my deposit. He then proceeded to damage control and say that he would talk with his team and try to get a lower price, but at this point I just said this was completely unprofessional and that I wanted a refund or I would request a chargeback. He continued to try to negotiate, so I requested a chargeback and told him to direct any further contact to my credit card company and that there would be no pickup. The next day I get a call from my contact in the other state saying someone was calling him about picking up my car. Apparently this was the carrier that Denver worked with (EA Hauling Inc), and I guess he didn't let him in on the fact that I canceled. My contact relayed this information to the carrier, who got frustrated about us working with another broker and that they suffer because they drove here in vain. It would seem to me this frustration should have been directed at American Auto Haul for engaging in dishonest business tactics and not letting him know we canceled. Denver then reached out to my contact as well to try to get him to agree to the pickup, which was extremely out of line given my contact was just there for the hand-off and did not have the authority to authorize that purchase which I had explicitly canceled. Do yourself a favor and pay the extra for a well-established and reputable car shipping company.

I was given a quote of $450 for an enclosed haul. I paid a $150 deposit. They called back to say that they couldn't find a driver for under $900. After several arguments they changed their offer to $700. Stay away from this company! Yeah they're good...at baiting and switching.

This company are scammers . they scammed me of $700 .nobody should deal with them .they charge me $490 to transport me car from New Orleans to Dallas.they forged documents to tell me l signed $700 . No human should deals with them .thieves

They are a scam artist, and Denver is the biggest scammer of them all. I got 5 quotes they were the lowest but not by much. I paid them $280 which is what the contract they sent me to pay. I paid them with my credit card. However, when the driver arrived with the car, I had to pay him another $250 to leave the car. This was the higer than any other quote I had received. They are a rip off artist do not use them!!

DO NOT USE American Haul to transport your Vehicle. The give very cheap quick quotes to entice vehicles owners and then once contract is signed, the spike the price in the name of a lack of other vehicles. They display a lack of transparency and integrity. Do not make my mistake.

Dishonest quotes: Initial quote $195, final offer $1077. I would give zero stars if that was possible. Our van broke down while we were on vacation about 425 miles from home. We left the van at a repair shop and drove home in a rental car. The shop called the next morning to indicate a replacement engine was needed at a cost of over $9000. Two days later, we requested quotes to transport the van to our home town to get a second opinion on repair costs. The initial quote from American Haul was $195 "taxes and tolls included", with assurances that a driver would pick up our vehicle on Monday morning. We paid a deposit of $70 and scheduled the transport. We drove back to the repair shop on Sunday to be able to meet the driver to hand over the keys and remove all remaining personal belongings. We got a call the next morning stating that the driver was delayed. As we still needed to get back home and didn’t want to incur the cost of yet another hotel room, we got on the road. During our drive home, we received another call indicating that the individual who had given us the initial quote “was new and didn’t know what the actual costs would be for that type of vehicle and that route.” In a later call, the dispatcher tried to congratulate himself for talking a driver down from $1400 to only $1077 to transport the van. We declined and demanded a refund of our deposit. We were told we would receive the refund “within 24-48 hours”. A check of my credit card a week later showed no refund. I called and was once again assured the refund would be processed “within 24-48 hours”. Nothing posted as of three days later. It wasn’t until I filed a dispute with my credit card company that I received a text from the dispatcher with a screen shot of the refund transaction and a demand that I rescind my dispute. I called back and told him I would not do so until I saw the credit actually hit my account, which didn’t happen for another two days.

DO NOT USE American Haul to transport your Vehicle. The give very cheap quick quotes to entice vehicles owners and then once contract is signed, the spike the price in the name of a lack of other vehicles. They display a lack of transparency and integrity. Do not make my mistake.