AmericacamerasReviews of americacameras.com

I contacted customer support and found that they put me on hold for an hour! I wouldnt mind the wait time if they would not keep saying that my camera I continually gets delayed on the shipment time. One whole month to ship a camera? Absolutely unacceptable. They say it is on back order, so I asked for the number to coorporate and the guy hung up on me. I emailed their info center asking to lodge a complaint and no response.

They are your typical upsale dishonest company on the internet. After you place the order they will send you emails with your "Total amount Paid" which is the full amount of your purchase but when you look on your credit card statement there is not even a Pending Charge (could it be that they don't want to pay any credit card fee's from processing then having to reverse the charges from the multiple of customers they try to screw over daily.) After a couple of days after placing the order I received an email that my order will be processing and it will take up to 48 hours or to expedite this process to call them. When you call you will have to wait on hold for a while, and when you do get to talk to someone thats when they try to "upsale you" to the product you initially intended to purchase. They claim the model you ordered was an overseas commercial model. When I stated that they were a bait and switch company the person on the phone (not a customer service agent because I received no customer service, more like a telemarketer) got all offended and snapped that it was stated on the website in multiple areas that I was purchasing an "Overseas Commercial model" When I asked where it stated this he told me right on the product page, so I asked him where on the page because I was looking at the whole page and no where on there does it state that. I was then told that it was also stated on the purchase page, so I moved on to that page and asked where on that page does it state this and I was directed to the terms and conditions page. So they are 0 for 2 at this point. Once you get to the terms and condition page its only states and I quote "We are primarily a Wholesale company; therefore most of our products are in the wholesale kit which differs from the Retail kits you would find in brick and mortar stores." So no where on their entire site does it state which product is a Wholesale kit or not, but what is funny is how they word a Overseas Commercial product with "wholesale kit". Any one who has a middle school education knows that the word Wholesale refers to buying anything in large quantities and in most cases at a discounted rate, what it doesn't mean is offering an overseas commercial item and trying to play it off as the real thing. When I told the person on the phone to cancel the order he said and I quote, "Fine we do not need your business, your card was never charged." then he hung up on me. Also after reading their "Terms and Conditions" it states that all of their calls are monitored and recorded but they DO NOT give you the consent for any one to record any conversation with their company. Shady don't you think?!

Ordered the UN65HU8550 HDTV. Was called the next day by a representative of the company who wanted to "verify" my order. First thing out of his mouth was that he wanted me to know this was a "last years model" and would not come with all the features of the current set. When I asked what features it didn't have, he quickly started going through the glowing features of the current model. Not being able to pin down exactly what it didn't have I told him I was sure I could live with a year old model at those savings. He THEN explained that it was a "commercial" set and would not come with a stand, 3D glasses, auto update, as well as other features. Again I asked what those "other" features might be, again I was given lots of words with no information. I then asked if he could hold my order so that I could contact Samsung for their explanation of the differences. He then explained that the set was an "last years, commercial, OVERSEAS" model, and that Samsung USA would have no information on this unit. At this point I knew this was a con, but figured I would see what the next angle would be. I told him to hold the set and I would contact Samsung overseas for an explanation of the difference. The last straw, it wouldn't come with a warranty, zip, zero. Bottom line, these guys are rip off con artists, wouldn't trust them any further than I could throw them...

I ordered a Samsung UN55H8000 TV on the site. After 36 hrs I received an email to call them. When I did, I was told that I had ordered the "commercial" version and not the retail one and that the tv did not come with even a stand and any of the retail accessories. I would have to pay extra for those. When I asked for them to send all this to me in writing, I received an email cancelling my order. Bait and Switch. My order #'s referred to in the confirm and follow up emails was SKLYZGOSL and 12019611.

Fantastic service

Ordered a TV online with them and then received email to call. Called--terrible customer service. Told me the TV did not come with a base (nothing mentioned on site, and pictures show base), and then tried to get me to upgrade to a different tv. Refused to cancel initially, asking me to call back. I did and then they told me to email and hung up. Very shady.

I placed an order on their website for a Canon EF 24-105mm f/4 L IS USM lens. The price was $589. Two days after I placed the order they called me. The conversation started that he was calling to confirm my address. He then asked what camera I have. He then said, "the lens you ordered is for a film camera". And that the price for the DSLR version would be $799, $210 more than their advertised price. There is no "film version". The part number for this lens is the same on ALL other websites. This was bait-and-switch. I asked him to hold my order and I would call back. If found the same lens on another site, a well known, reputable site. The price was $629. I called back to cancel my order. And he asked my the name of the company that had the $629. The then made insulting, sarcastic comments about that company. Very unprofessional! Don't waste your time like I did. Just don't order from these people. If TrustPilot deletes this post because I hadn't actutally made the purchase, that is a shame. And a disservice to users of this website. For reasons that are very obvious.

Ordered a TV online with "free" shipping, 4 days later I get an email telling me I need to call them. After some annoying on hold time, the salesman tells me that I need to buy shipping insurance and new total price is $200 higher than what was advertised online. Wasted my time, and was a hassle. Don't advertise free shipping when it's not.