Ambir TechnologyReviews of ambir.com

Really did not want to give any stars. We have needed repair kits for our scanners since last year and they are never in stock. We placed 2 orders and no one contacts us to tell us that they are out of stock. We call after our order does not show up.

Product doesn't work as advertised. It does not scan to Outlook. Nice try trying to blame it on me in your reply. But I did buy the model with Abbry business card software and it still doesn’t work with Outlook. I contacted tech support and they admitted it is a product flaw. I spoke to ABBRY tech support and they said the product does not work with Outlook 2019 and they were stunned that Ambir was still selling it. Also, your website does not have a chat button as you claim.

We ordered what we were told was the only compatible scanner with Athena. After receiving the scanner, we had difficulty connecting the scanner to our computer. We downloaded the software as instructed. We contacted Athena who stated to contact Ambir. We contacted Ambir who stated to contact Athena. We then had our IT person look into the issue. Even our IT person had issues downloading the software. After a few weeks of no progress and getting the run around, I contacted Ambir and requested a refund. Per Ambir, there is a particular person who we need to speak to that "knows all things Athena". We left a message for him to return our call. After 2 days of not hearing from him, I called and spoke with him. He stated, "there is NO scanner that will work directly with Athena." Their scanner is just like any other. I told him that within the last 2 days, I had heard that there is an additional software that we must purchase from them in order for the scanner to work directly with Athena. I also learned that we must pay monthly for the subscription to be able to continue to utilize it. He stated that program is no longer available due to lack of revenue generated with the software and the issues they have had with it. I also told him they are falsely advertising their products. Their website advertises use with Athena. Per Athena, they were told Ambir was the only scanner that could be used with their software. I stated I wanted a full refund. I had to pay the $25.00 shipping cost to send it back to Ambir. Ambir received the scanner back on 02/07/2019, per UPS, and as of today, 02/19/2019, they still have not credited our credit card. I called today to follow up on the request. I was told the refund was processed while over the phone and was given a reference number. I also asked the rep to please send me a receipt showing the refund. I have yet to receive it. ____________________________________________________ Response to Ambir's response: The refund was not placed on the 11th. I spoke with Lisa yesterday who processed the refund while we were on the phone, back to the credit card used to purchase the scanner. Ambir received the scanner back on the 11th, per UPS, however Ambir never processed the refund back to the credit card which was used to purchase the scanner. I know this from speaking with Lisa, at Ambir. Lisa sent me the receipt on yesterday, via email. The receipt you sent me today does not reflect the credit card being refunded, it simply shows a credit to our Ambir account, but not the refund credited back to the credit card, as requested.

no customer support. ordered parts don't fit, they sent the wrong ones.

very bad product. i bought more than 20 ID Scanners, after 3 to 6 months some scanners given result black image only showed not given original image. I contact support team. help us. very bad supporting and very bad product.