ambetterhealth.comReviews of ambetterhealth.com

Very high premiums and deductibles, horrible Customer service. I signed up for a health plan through AmBetter because I thought I was losing my free insurance from the state. The next day I found out I still had my previous insurance, so I called AmBetter to cancel my policy I had paid for the PREVIOUS day. Was on and off the phone for several hours before being escalated to another representative who quickly offered a refund and said it would take 7-15 business days for me to receive said refund. That was a month and a half ago, no refund. Apparently policy at this company is that lying is acceptable when it comes to payments. This is a bad insurance company.

So a lot of my friends have needed help in getting their ambetter insurance primary care provider problem fixed. Apparently, despite being asked to choose a PCP and you picking one, ambetter will then change it to some other random doctor that you don't want (cuz you already chose one you want). Then when you go to your doctor's office (the one you want to see), you are told you did not choose them as their PCP and have to reschedule after changing your PCP. So we try to call ambetter to change the PCP back to the actual doctor my friends' want. Ambetter tells us it is changed. They try to reschedule only to find out the PCP has not changed yet. We had to do that at least 3 times. And you know how long it takes just to get somebody on the phone, right? Hours. Otherwise, for those friends who have good Ambetter plans, they seem to like it once they get the PCP figured out. I would give it zero stars but since getting the PCP thing figured out and my friends being happy with it otherwise, gave it 2 stars.

Super expensive premiums, insanely high deductible. It cost me more to have this insurance when I had to have a procedure done. Then it got cancelled without notice or reason and the agent couldn't figure out why that happened or how to fix it. This is not healthcare, this is a scam.