amberjack.shopReviews of amberjack.shop

I bought my husband's boots from this shop, and they did not disappoint. Now, it is my husbands go to boots whenever he needs to wear one.

This company has terrible customer service and operations. I recently purchased the Obsidian Original shoes, but instead received the Chestnut Original shoes. After going out of my way to print the return labels and send the incorrect pair back, I waited for an exchange. A week later, another package arrived — and once again, they shipped the wrong color (Chestnut instead of Obsidian). I emailed their support team for help and received no response at all. The most frustrating part is the complete lack of accountability for their repeated mistakes. Customers shouldn’t have to deal with multiple shipping errors, wasted time, and unresponsive support just to receive the product they originally ordered.

I'm glad I discovered this brand as I have bad foot pain. Wearing dress shoes was not an option for me until I tried the original. They're my everyday shoe now. I ordered a size too small and their support was able to swap it for me without issue.

Each time I purchase a shoe there has been something wrong. I guess it's my fault for continuing to go back. The first experience they shipped the incorrect color. The second experience was the weight and quality of the shoe was different than the original. The third time I purchases the honey-colored shoe for almost $300.00 and wore shoe maybe 1 or 2 times a month due to the color and the entire shoe busted on the sides. Amberjack would not refund me since it was a few months over 2-year warranty. Never again will I purchase from this company

I had a very disappointing experience with Amberjack. I ordered two pairs of Regent shoes (Obsidian and Chestnut). To their credit, shipping was prompt—but that’s where the positives end. The Chestnut pair arrived clearly previously worn, with scuffed soles and noticeable creasing in the leather on the toe box. The Obsidian pair wasn’t any better—it arrived damaged, with a chunk of the sole missing near the heel. I contacted customer service the same day via text and email. Before they would take any action, I was asked to provide photos, which I did promptly. After reviewing, they gave me two options: 1. Keep the defective shoes and receive $90 off a future purchase, or 2. Return both pairs for an exchange. I chose the exchange option, with the understanding that replacements would ship out quickly once the returns were in process. I made it clear I needed these shoes for upcoming business travel (about two weeks away). I dropped the shoes off at Kohl’s the very next day. Three days later, I still hadn’t received any shipping confirmation, so I followed up—only to be told that replacement pairs would now take 3–6 weeks to ship. Their “solution”? Offering free expedited shipping… once the shoes are finally ready in 3–6 weeks. That does nothing to address the situation. At no point did they offer any meaningful compensation for the inconvenience, nor did they take ownership of the poor quality control. I would strongly recommend looking elsewhere. This was a frustrating and disappointing experience from start to finish.

amazing customer service and team. had an issue with shoe - for my wedding. sent a replacement via air to arrive just in time. danced all night!

Just got a pair this week honestly way more comfortable than I expected, I wore them all day with no issues

Great service! Wasn't sure what size to order as a first time customer and got helped right away. Once they arrived they fit great. Really liked the color