Amazing Lash StudioReviews of amazinglashstudio.com

I wish I had read the reviews here and on BBB. This company has an F rating. It seems most of the problems are the shady way they try to squeeze more money out of you. This was my first time at the East Cobb location and the same thing happened to me. Got a call from Diamond when I got home that they charged me incorrectly. I should have been charged $30 more for a “master stylist”. I told her I specifically asked NOT to have a master stylist when I made the appointment. We argued for probably 30 minutes about this. She was rude, argumentative and nasty. What a scam. NEVER WILL I GO HERE!!

This review is strictly for the Vintage Park location in Houston Texas. The owner of this establishment is an absolute thief. As of December 1 of 2023 I signed up for an upgraded membership for $159 a month which included two refills per month with volumes. For the last month I kept noticing there was a problem with my account when I checked out. Each time the new staff and new manager could not explain why I was upside down in what I owed. I went to another location to educate myself on my own membership. Within minutes that person called this location and told them they had set up my membership incorrectly and did not set my membership up to apply the credits. At that point I thought everything would be squared away even though I was frustrated that I had to take the initiative to train another locations employees. I communicated this information to the manager I have been dealing with. This evening I learned from her that the owner told her it didn’t matter, and because my membership was making her lose money and she was not going to honor it. They owe me money and have no intention of refunding it. I will be disputing every penny of this with my credit card company. I also let this manager know that I have a videotaped conversation of the other location educating her incompetent employee on what they were doing wrong to begin with which I will also use with my credit card company. They are messing with the wrong customer. These people are nothing but incompetence and shadiness. Go any place but here unless you feel like getting ripped off by crooks.

This place is a rip off. Their employees are incompetent and they refuse to provide basic customer service.

I saw beautifully done eyelashes on my optician and asked her where she got her eyelashes done and she said the Duham store. I had a wedding to go to and mascara always runs on me so called them up. They were booked, so called Chapel hill, got an appointment and when I got there the power went out so they couldn't complete the appointment. So I called Briar creek, bad move! They got me in, the girl that did them was super sweet, but didn't really listen or understand what I wanted, she showed me single strand lashes and triple strand lashes and I said can be do a combo, because I want to look nice but not super bushy. She said sure and it will be a $45 up charge. Well since I was on a first timer $79.99 intro I didn't mind the up fee. When she was done I wanted to cry! They looked like thick caterpillars and only in the middle of my eye, nothing on the inner or outer edges. And all one length. I had to work so I couldn't really do much but pay and leave. When it came time to pay, the $45 up charge became $65 because I wasn't a member. And to become a member it was another $135! Why would I want to join the club if they can't do it right the first time!??? So the next day I called the Durham store to see if they could fix it, and they said they could but it would be another $70 and that the original place I got them should fix them in 72 hours for free. So I called Briar creek to get them fixed. I went in, I know the girl added lashes because I could feel it, but she only used single strand hairs and you can't see them, so I am no better off than I started with. I will never go back to them, if I ever try this avenue of lashes I will go to Durham where I have seen the results of good quality work. After buying lash cleaner and tip,( because I lived off tips when younger) It was $170 for a waste of money and time.

Please save your money and do your research for local competitors when it comes to this chain studio. I was going here for over a year and unfortunately you was forced to close my account because of the high turnover rates and poor trained front desk staff. And when I asked if I could use the credits that they had take it out of my account which equals to a $100 on products within the store because I found another lash Silas to they said no you have to use it on a service after I tried to explain to the manager that you can't do that jumping back-and-forth from style is to stylist because there is using different products. Take my warning and please support your local and don't go with a giant chain to get your eyelashes done.