ALT SamplesReviews of altsamples.com

Response from ALT Samples· Nov 4, 2023

We are very sorry to hear about your experience Roxanne. This is the first time we have ever heard about Crystal 23 not having any scent at all. For complete transparency, we ask all customers to review and accept the Return & Refund Policy checkbox before the payment can be processed. On October 27, 2023 at 3:47PM EST, we have written confirmation that you accepted our Return & Refund Policy by clicking the checkbox prior to you submitting your payment. For complete transparency, we also have the Return & Refund Policy posted on our FAQ page. The Return & Refund Policy states: We guarantee each sample item to be 100% authentic fragrance decanted from the original bottle, however, we cannot guarantee your satisfaction for the actual fragrance itself. Therefore to ensure zero product tampering and to guarantee each product shipped is authentic, we do not accept returns or exchanges for Vials, Sprays, or other decanted items. Please make your selections carefully as all decanted item sales are final. For more information on our Return & Refund Policy, please visit the dedicated page: https://altsamples.com/refund-policy/