Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
381 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Altra was founded with a desire to find a better shoe for road and trail running. Experience the difference of our FootShape™ and ZeroDrop™ design.
Altra Running (altrarunning.com) has 381 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
381 approved reviews, newest moderated first
Ich habe mir Altras bestellt, leider sind die zu klein. Der Rücksendeprozess ist unfassbar mühselig, das Formular auf der Website zum Größenumtausch funktioniert nicht, ich warte seit mindestens 2 Wochen auf das Etikett zum "easy return" und bin einfach unfassbar sauer.
By Jasmina
Worst trainers ive tried so far. Stiff and uncomfortable. Terrible quality and to top it off some of their trainers are sent from Italy which makes sending them back much more of a hassle. Oh and you have to pay £12 to send them back. Tried Brooks trainers after and they are great.
By Kane
I don't know where all those bad reviews come from. I sent them a complaint about a relatively minor fault of new shoes last night and got a full refund (+ I get to keep the shoes) in less than 12 hours!
By Ziva C.
Nach 100 Laufkilometern sehen meine Experience Flow aus wie meine Laufschuhe anderer Marken nach 500 Kilometern. Auf Anfrage bei Altra bekommt man keine Antwort. Mein erstes und letztes Paar dieser Marke
By Andrea
Altrarunning.eu is the worst seller I have ever dealt with. I returned part of the order and had to fight for 3 months to get the amount of the return refunded, even threatening to press charges. You can verify that it's not just me on "Trustpilot". Regardless of the quality of the shoes, I wouldn't wish anyone to have to go through this experience. When ordering ALTRA shoes in the EU, I would recommend using a third-party provider.
By Andi
Leider lösten sich bei meinen „Altra experience wild“ nach einem halben Jahr der Kleber an der Zehenverstärkung auf. Die Schuhe wurden im Urlaub gekauft und können daher nicht beim Händler getauscht werden. Fehler dürfen und können immer mal passieren aber dann sollten diese einfach und unkompliziert durch den Kundendienst gelöst werden. Altra selber verweist aber auf den Händler zum Tausch bzw. Reparatur. Kundenservice geht anders. Dies waren also die letzten Schuhe dieser Marke. Mit der Passform war ich sehr zufrieden. Leider hielt der Rest nur ein halbes Jahr.
By Moffel
Stiamo ancora aspettando le scarpe ordinate e pagate un mese fa
By Francesca S.
Shoddy product and appalling customer service. My walking boots started coming apart after less than one month having gone for only three walks in them. When I complained I expected an instant refund or replacement as it is patently obvious that the boots weren't made to a high manufacturing standard, but instead I've been told that the defect was 'caused by use' so the warranty is void. I'd walked less than 50 miles/80km in them. Make that make sense. Sadly it appears Altra are content to sell poor quality products that fall apart quickly. Save your money and shop elsewhere.
By Alice
