Fast shipping and great customer service
I have yet to receive my fragrances but the customer service and the shipping have been a 10/10 so far.
By Rene R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,713 reviews with 5 stars · Clear filters
I have yet to receive my fragrances but the customer service and the shipping have been a 10/10 so far.
By Rene R.
Great customer service and great product lineup
By sai T.
Customer service
By Kasey E.
Great product, amazing customer service. Highly recommend
By Doren D.
I had a hopefully real person talk to me. They suggested another fragrance, and sent me a discount code for it. Maybe they should do this through email or app, it’s a bit sketchy.
By Gisselle
I accidentally plugged in the wrong address from auto fill and I reached out to ATL fragrances customer service. Got a reply almost immediately, from Jeanette. Incredibly helpful and definitely saved me money because otherwise it would’ve just gone to lost mail. She was very professional and also said I might like another scent, then sent it over for me to look at. This is my first time buying here and it definitely won’t be my last. 🙌
By Kendra R.
Great customer service being able to recommend different sense or different times of the year. Was even given a discount code to try a new fragrance recommend. Products are always top-notch and last
By Mario B.
Great dupes! Long lasting smell and great customer service
By Michael K.