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Alt Fragrance has one of the best customer service. I’ve been a loyal customer and plan on remaining a customer for life! 5 stars across the board.
By Luna
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,713 reviews with 5 stars · Clear filters
Alt Fragrance has one of the best customer service. I’ve been a loyal customer and plan on remaining a customer for life! 5 stars across the board.
By Luna
Jeanette was very helpful ! Best Customer service Big help
By Fern R.
This company is great and their customer service is top notch polite and helpful! Thanks to that, they've earned themselves a lifetime customer.
By Allante G.
My order arrived broken and with one email, the problem was resolved. They had a replacement bottle sent in less than 10 minutes after my original email. It was the most streamlined customer service experiences I've ever had, by far.
By Rhett B.
Quick feedback and helpful
By Mischelle
Customer service experience was great. And the fragrance selection is outstanding. I will definitely be back!
By Chris
Great, good customer service
By Fedens P.
Everything was great! Now, I anxiously await to try and sample your products. Your service and use of ordering are very good. Thank you for excellent attention.
By G Kent Mowry, C.