Great customer service
I had an issue with damaged product and they quickly resolved the issue!
By Theresa S.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,713 reviews with 5 stars · Clear filters
I had an issue with damaged product and they quickly resolved the issue!
By Theresa S.
Prompt response to my issue as well as solved my issue. Not only did they solve it, it was my fault (wrong address), it was same day AND on a Saturday. Didn't think customer service like this existed anymore.
By D. R.
I currently have four ALT. fragrances (and one on the way) and I have wholeheartedly enjoy each one of the fragrances. One in particular (Strawberry Milkshake) is my new, signature scent because I am obsessed with it! I have no qualms about cutting a few corners and ALT. makes it super affordable to smell RICH and to walk around smelling like an original scent for a fraction of the cost. A win is a win!! I definitely predict more scents from ALT. in my future. If you have a doubts about trying an ALT. dupe, BURY that and just go ahead and give it a try!!
By Victoria O.
Very helpful staff and amazing products
By Miles
I received a perfume with a defect, I wrote to them, they responded to me within two minutes. Excellent customer service.
By briana V.
Ima be completely honest, was very skeptical, but great product
By Isaiah A.
Love this company for ALL the reasons !!
By Lynne M.
Great customer service! Very helpful and seamless exchange process, quick to respond and always pleasant.
By Emi R.