Support was great when my item was…
Support was great when my item was damaged.
By Andrew W.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,713 reviews with 5 stars · Clear filters
Support was great when my item was damaged.
By Andrew W.
I emailed in with a concern and the customer service team took care of me ASAP! With customer service like this, they should have ALL the business. Don’t hesitate. They are top notch!
By Gemma
ALT Fragrances is truly the best. The scents are exactly as expected with a fraction of the price. The scents remain on the entire day without losing potency. ALT Fragrances producing products that are exceptional in every way!!! 10 stars **********! Don't look anywhere else. ALT Fragrances has it all and Perfect in every scents!!!
By Alexander E.
Great fragrances and excellent customer service! My package came with some leaking bottles so they immediately sent me another package of 3 bottles for free!
By Sidra K.
I spoke with of of their representatives over email about a minor inconvenience that occurred to my order I have ordered plenty times and this time there was an inconvenience due to weather and the shipping company. ALT. Frangances applied the correct support along side with very fast responses and took action immediately. Will continue buying and being a loyal customer. Thank you once again Karimunnisa stay great!
By Alvaro S.
I placed my second order yesterday. I really enjoy each fragrance I’ve purchased. My 1st purchase was a set of 5 and the fragrances lasted. Customer service is Great as well. Staff recognizes and thank you for your purchase(s).
By Janice
I love alt fragrances! They offer some of the most affordable high-quality dupes of popular high-end fragrances. Their customer service is amazing. Shipping is fast. Can’t wait to grow my collection.
By Ashley W.
I was really impressed with the selection of fragrances for men, as some of them are unisex, and not too feminine. Great job.
By Scott S.