Umrah ExpertsReviews of alraheemtravels.com

⚠️ Scam Alert ⚠️ Please do NOT travel with this agency. We have traveled for Hajj and Umrah with multiple other agencies before, and there is absolutely no comparison — those agencies were professional, honest, and even delivered more than they promised. Unfortunately, this agency was the complete opposite. They made very sweet promises before booking, but once the trip began we experienced poor management, confusion, stress, and unnecessary hardship during what should have been a peaceful spiritual journey. We spent so much time and energy constantly trying to reach them and request services we had already paid for. Among several similar issues, we had also paid extra in advance for train tickets during a so-called “rush period.” However, just a few days before travel, they informed us they could not provide the tickets when all options were already sold out. Even worse, the extra money we paid was not refunded. This level of dishonesty and mismanagement deeply affected our journey, especially in the holy cities, where our focus should have been on worship rather than constant stress and problem-solving. There are many trustworthy and professional agencies available that genuinely care for their guests. Please do thorough research before booking and avoid making the same mistake. May Allah protect future travelers from this experience.⚠️ Scam Alert ⚠️ Please do NOT travel with this agency. We have traveled for Hajj and Umrah with multiple other agencies before, and there is absolutely no comparison — those agencies were professional, honest, and even delivered more than they promised. Unfortunately, this agency was the complete opposite. They made very sweet promises before booking, but once the trip began we experienced poor management, confusion, stress, and unnecessary hardship during what should have been a peaceful spiritual journey. We spent so much time and energy constantly trying to reach them and request services we had already paid for. Among several similar issues, we had also paid extra in advance for train tickets during a so-called “rush period.” However, just a few days before travel, they informed us they could not provide the tickets when all options were already sold out. Even worse, the extra money we paid was not refunded. This level of dishonesty and mismanagement deeply affected our journey, especially in the holy cities, where our focus should have been on worship rather than constant stress and problem-solving. There are many trustworthy and professional agencies available that genuinely care for their guests. Please do thorough research before booking and avoid making the same mistake. May Allah protect future travelers from this experience. Do not waste your hard-earned money and time on this dishonest agency. May Allah SWT protect future travelers from such fraudulent operators 🤲

DO not use this agency for any of your travels. They are thieves and disgustly dishonest. They have made a fatale error in my booking and I ended up Missing my flight and had to pay out of pocket for another one and it just went downhill afterwards and they refused to acknowledge their mistake. Promised full reimbursement for flights I booked out of my book and they haven’t as of yet. They keep giving me a hard time and trying to make themselves not liable for their mistake. The agent name is Mohamed Abdul Allah. Do not deal with them and I’m in process of reporting them to BBB and will take further legal actions to make them pay up for their mistake. Book your own flights and hotels and many transport agency for all your needs from end to hotel.

⚠️ Warning about my experience with Al Raheem Travel Agency ⚠️ I feel it’s important to share this so others don’t go through the same situation. I originally planned to travel for Umrah during the last 10 days of Ramadan, but due to work obligations, I had to reschedule my trip to the end of April. I booked my flight and sent my itinerary to Al Raheem Travel Agency so they could arrange the hotel. They confirmed everything and required a 50% payment for the ground package, which I paid. Only a few hours later, they contacted me and told me to cancel my flight, claiming that the end of April falls into the Hajj period and cannot be booked. This is something they should have clearly informed me about before taking my payment. When I requested a refund, despite their stated policy of free cancellation before 15 days, I did not receive my money back and have had no proper resolution. This experience has been extremely frustrating and disappointing. Based on what happened, I strongly advise others to be very cautious, double-check all details, and avoid making payments without full written confirmation of all conditions. Please be careful when dealing with this agency.

This travel agency is not trustworthy. I experienced dishonesty, false promises, and misleading information throughout my Umrah trip process. Their partners for ground transportation were also unreliable. Overall, the experience felt like a scam. I strongly advise others to stay away. If zero stars were possible, that is what I would give.

Worst travel experience of my life – outright fraud and harassment - Al Raheem Travel Agency (Representative: Qasim) sold me a package claiming 4 days in Medina and 4 days in Mecca in 5-star hotels with buffet breakfast, visa services, airfare (2×23 kg baggage per person), ground transportation, and 2 days in Istanbul. What I actually received was deception, intimidation, and financial loss at every stage. For the Istanbul visa, they charged $207 per person for four people, while the actual visa fee paid was $50 per person. They provided a fake invoice and threatened that if I did not pay the inflated amount, I would be responsible for the remainder of the trip. I verified the correct amount directly on the Turkish immigration website using the visa reference number. Even after being caught red-handed, they refused to acknowledge or refund the overcharge. Upon arrival in Medina, despite being promised visa services, I was forced to pay for visa on arrival myself. They then placed us in a cheap hotel (Fandak Manazil) located 30 minutes from the Haram, completely contradicting the 5-star hotel promise. After two days of constant follow-up, they moved us to Nusk Al Hijra, but without breakfast, again violating the package terms. In Mecca, they provided only 3 nights instead of the promised 4. The most serious issues occurred during the return journey. At Jeddah airport, the airline forced me to pay 600 SAR for 3 pieces of luggage because the agency had booked only 1×15 kg per person, despite promising 2×23 kg per person. In Istanbul, no ground transportation was provided. Their representative Zain instructed me to arrange transport myself and promised reimbursement, then later claimed transportation was not included. Finally, when boarding the flight from Istanbul to NYC, the airline informed me that the agency had booked the cheapest Eco Plus ticket with NO luggage included. I contacted the agency again and was told to pay upfront with a promise of reimbursement. I had no choice but to pay $1,336.63 for baggage. After returning and submitting all receipts, they are now refusing to reimburse anything. This agency lies, provides fake invoices, changes package terms without notice, and abandons customers mid-trip. I strongly advise everyone to stay away from Al Raheem Travel Agency unless you want financial loss, stress, and ruined travel plans. NEGATIVE STARS IS WHAT THEY DESERVE.

I am unable to understand how people are giving 5 star to such a cheat company. They did totally opposite to what it was described before payment. Extremely poor response , delays everywhere . I wish I could give them less than 1 star if it was available

Very disappointing experience. The Umrah package was poorly managed from start to finish. Hotels were not as promised, transportation was unreliable, and there was no proper guidance during important rituals. Customer service stopped responding once payment was made. This company seems more focused on money than helping pilgrims. I would not recommend them to anyone.

Everything was very well coordinated and everything went as we planned. The travel was safe and smooth, we didn’t experience any issues. We want to especially thank Mr.Qasim for helping us a lot. They were quick and easy to work with. I would definitely recommend!