The higher the price, the lower the care.
I’m honestly shocked by the level of customer service (or rather, the complete lack of it) from Alpinestars. Over a week ago, I reached out via email to inquire about a few of their products that I was genuinely interested in purchasing. When I didn’t get a response, I followed up through their chat service four days ago, and still, absolutely nothing. For a brand that sells premium-priced gear, you would expect a standard of service that matches the price tag (or even any kind of that). Instead, the experience has been the exact opposite: unresponsive, inefficient, and frankly, disrespectful to potential customers. It’s unbelievable that a company operating at this level hasn’t figured out that customer service is a crucial part of product quality. Their loss, I’ll be taking my money elsewhere. Some companies seriously need to learn that ignoring your customers is the fastest way to lose them.
By Roberto